HVAC Service Technician

Moore Mechanical • Dublin, CA

18d

About The Position

Moore Mechanical is seeking HVAC Service Technicians to service residential and commercial HVAC systems while delivering an exceptional customer experience. The role involves diagnosing complex systems, recommending appropriate solutions, identifying potential equipment replacements, and referring qualified leads to Home Comfort Sales Advisors. Technicians are supported by ongoing training, AI-driven coaching, hands-on ride-alongs, and tools intended to support their technical and sales development. The stated salary range is $28.00–$45.00.

Requirements

• At least three years of experience servicing residential and commercial HVAC systems.
• Skill in diagnosing, repairing, and servicing HVAC systems.
• Mechanical aptitude.
• Ability to follow management directions and work independently.
• Strong problem-solving and critical-thinking skills.
• Excellent communication and customer-service skills.
• Strong attention to detail.
• Ability to perform physically demanding work regularly and lift, carry, and maneuver at least 75 pounds.
• Ability to sit, stand, walk, twist, bend, stoop, kneel, crawl, and climb stairs or ladders.
• Ability to work at heights and in confined spaces, including on ladders or roofs at medium to high heights.
• Ability to work in outdoor heat and cold.
• Ability to pass a background check and hold a valid California driver's license with an acceptable driving record under company standards.
• Coachability, openness to learning, and eagerness to grow technical and sales skills.

Nice To Haves

• EPA certification; strongly preferred.
• NATE certification; strongly preferred.
• Experience servicing Lennox and Carrier equipment.

Responsibilities

• Conduct thorough HVAC system inspections, diagnose issues, and provide accurate, solution-based recommendations.
• Generate leads for equipment replacement and partner with Home Comfort Sales Advisors to present options for aging or inefficient systems.
• Identify and sell large-ticket repairs when appropriate to extend system life.
• Use AI tools to analyze customer interactions and improve sales and communication techniques.
• Build rapport with customers and explain HVAC system condition, function, and lifespan so they can make informed decisions.
• Deliver a five-star customer experience at every appointment.
• Communicate with the office team and follow a structured daily schedule.
• Complete work safely and efficiently in compliance with company policies and procedures.
• Keep the work vehicle clean inside and out and promptly report maintenance needs.

Benefits

• Continuous training and development, including AI-driven coaching and hands-on ride-alongs.
• Growth opportunities.
• Tools and training to support lead generation and sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed