HVAC Service Technician-Burlington, NC Area

Southern Home Services•Raleigh, NC

About The Position

Southern Home Services, a residential HVAC, plumbing, and electrical company, is hiring an HVAC Service Technician for Yellow Dot in the Burlington, North Carolina area, serving Burlington, Graham, Hillsborough, and Mebane. The technician services, maintains, and repairs HVAC systems in residential and commercial settings, diagnoses issues, performs routine and emergency repairs, and helps systems operate safely and efficiently. The role also involves explaining problems and solutions to customers, following safety regulations, maintaining a clean and organized work environment, performing inspections, adjustments, or upgrades, and keeping detailed service records. The position emphasizes technical skill, customer service, and adherence to industry standards. The technician cleans, adjusts, and repairs HVAC systems and provides service and recommendations to customers. The job involves work indoors and outdoors, including attics and crawlspaces, and requires regular exposure to extreme temperatures and adverse weather. Southern Home Services describes the role as offering reliable, year-round work, flexible schedules, training, and growth plans. This is a non-exempt position.

Requirements

3–5+ years of HVAC experience, preferably focused on residential markets.
EPA Certification.
Valid driver’s license and at least three years of driving experience.
Strong troubleshooting and critical-thinking skills for resolving complex HVAC issues.
Positive attitude and strong commitment to high-quality workmanship.
Exceptional customer service skills and ability to address diverse client needs.
Ability to interact professionally with individuals at all organizational levels.
Flexible, innovative team player who can thrive in dynamic environments and adapt to new challenges.
Ability to lift 50 pounds regularly and up to 100 pounds occasionally.
Ability to climb ladders, access attics, navigate tight spaces and crawlspaces, drive, push, carry, pull, use hand tools, and perform fine detail work.
Ability to stand, walk, sit, talk, hear, handle or feel objects or controls, reach with hands and arms, and regularly stoop, kneel, bend, and crouch.
Ability to work in indoor and outdoor environments, including attics and crawlspaces, with regular exposure to extreme heat or cold and adverse weather conditions.

Responsibilities

Clean, adjust, and repair HVAC systems, including air handling units, ductwork, vents, and condensation drainage.
Diagnose and perform service work on residential HVAC systems to ensure optimal performance.
Provide HVAC solutions to customers, address their needs, and offer professional recommendations.
Service, maintain, and repair heating, ventilation, and air conditioning systems; diagnose system issues and perform routine and emergency repairs.
Explain problems and solutions to customers, follow safety regulations, and maintain a clean and organized work environment.
Perform system inspections, adjustments, and upgrades as needed, and keep detailed records of service performed.
Perform additional duties as assigned.