HVAC Service Technician

Hoffman & Hoffman•Hickory, NC

20d

About The Position

The HVAC Service Technician provides preventative maintenance, start-up, warranty, and repair services for light commercial and industrial air conditioning equipment, with a strong emphasis on customer service. The role diagnoses and repairs HVAC systems at customer sites, supports customers technically, documents work, and helps ensure customer satisfaction. Occasional after-hours emergency callouts may be required. The position involves limited travel, which may include occasional overnight stays, and may require overtime or weekend work to meet customer needs.

Requirements

Associate’s degree or equivalent from a technical or trade school, with a certificate in Heating, Ventilation, and Air Conditioning.
Must pass pre-hire requirements, including a background check, motor vehicle report, and drug screening.
Must possess a valid driver’s license.
Must possess an EPA-mandated card for safe refrigerant handling.
Ability to read, comprehend, and write simple instructions and short correspondence.
Ability to effectively present information in one-on-one and small-group situations.
Ability to perform arithmetic with whole numbers, fractions, and decimals, and compute rates, ratios, and percentages.
Ability to understand data presented in graphical formats such as pie charts and bar graphs.
Ability to recognize problems and develop cost-effective solutions.
Ability to collect data, establish facts, and draw valid conclusions.
Physical ability to regularly stand, use hands, talk, and hear; frequently walk, reach, stoop, kneel, crouch, or crawl; and occasionally sit.
Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 50 pounds, and occasionally lift or move up to 75 pounds.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Minimum of five years of related experience preferred.
Operational knowledge of computers and Microsoft Office software preferred.
Universal refrigerant certification preferred.

Responsibilities

Service a variety of HVAC products and equipment while ensuring customer satisfaction.
Read and understand blueprints, equipment manuals, and engineering specifications to diagnose and repair units.
Use hand tools and specialty equipment typical of the commercial HVAC service trade.
Identify, analyze, diagnose, and repair systems and products at customer locations.
Survey customer sites to assess equipment operation and report deficiencies.
Provide sales leads to internal associates as needed.
Perform preventative maintenance, site surveys, replacements, and modifications as requested or needed.
Prepare for on-site installation and repair by reviewing building layouts, anticipating difficulties, gathering materials, and coordinating trades.
Troubleshoot inoperable equipment and develop action plans for repairs and resolution.
Determine required replacement parts, secure materials, complete repairs promptly, and return unused or refundable parts for credit.
Communicate face to face with customers to ensure clear and accurate communication.
Document work accurately in field service reports, equipment log sheets, and other required paperwork, and submit paperwork on time.
Operate and properly maintain a company vehicle.
Provide technical support to customers.
Work overtime or weekends as necessary to meet customer requirements.
Keep informed about industry trends, competitors, technologies, and product-line developments, and attend company training seminars.
Represent the company professionally to customers and the public.