HVAC Service Technician

Apex Service Partners • San Antonio, TX

63d • Onsite

About The Position

Jon Wayne Service Company is seeking experienced HVAC Service Technicians who are looking for a stable, long-term career with a company that values its employees. As the largest and fastest-growing Residential service and replacement company in our market, we have an excellent reputation and a large customer base of over 30,000 signed customers. We offer year-round work, opportunities for career advancement, and a supportive team environment with company-sponsored events. We expect hard work and dedication, but also believe in having fun and rewarding our employees.

Requirements

• Minimum 2 years Residential HVAC Service or Installation experience
• EPA Certification
• State Registration
• Knowledge of HVAC Equipment, Codes and Installations, HVAC Diagnostic and Components.
• Team Player, Organized, Reliable, Self-motivated
• Desire to learn new products and skills
• Excellent Communication skills
• Must have successful work experience in the area of customer service, mediation, and/or diplomacy
• Must have excellent writing, communication, and organizational skills

Nice To Haves

• NATE Certification is a plus

Responsibilities

• Analyze, diagnose and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Spot potential problems to prevent premature and unexpected breakdowns or callbacks.
• Practice good customer relation skills.
• Attend service-training classes to upgrade technical capabilities.
• Commit to involving customers in our Rescue Club programs.
• Fill-out all forms and paperwork in a neat, timely, complete, and accurate manner.
• Abide by the company dress code.
• Perform service calls and other assignments as instructed and do so in a courteous manner.
• Handle customer concerns, questions, or problems in an effective manner.
• Must be an excellent "people" person with superior skills in the areas of customer service and problem resolution.
• Must have superior communication and diplomacy skills necessary to fully resolve any customer concern or complaint and assure total customer satisfaction.

Benefits

• Performance Based Compensation
• Weekly Payroll
• Year Round Work
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance Plans for Life, accident, cancer, hospitalization, short term disability insurance
• Company pays for Long-Term Disability coverage for all employees
• 6 Paid Holidays per year plus 2 floating holidays
• Vacation Pay
• Matching 401K plan
• Access to On-Site Fitness Center
• Access to On-Site World Class HVAC Training Facility
• Late Model Company Vehicles to take home
• Spiffs and Incentives
• Tool Allowance Programs
• Company Provided Uniforms
• Company Provided Iphone
• Continuing Education and personal development
• Incentive rewards
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED