HVAC Service Technician

Wilson Plumbing, Heating, Cooling & Electrical•Stow, OH

35d•Onsite

About The Position

The HVAC Service Technician will be responsible for all aspects of the installation, maintenance, inspection, operation and repair of heating and cooling systems in residential buildings. This technician is also responsible for getting accurate sheet metal and equipment measurements for all. Technicians will primarily respond to service calls, but will also do planned maintenance and/or installation as needed. Our company offers on-the-job training and yearly wage increases as your skills develop. Starting pay is determined upon skills and experience.

Requirements

High school diploma/GED required
5+ years’ experience in the HVAC trade
In-depth knowledge of maintenance and repairs of HVAC systems
Self-starter, reliable, flexibility with hours
Strong customer service skills
Must pass random drug testing
Understanding of the current regulations within the field
Excellent interpersonal communication skills on a technical level
Able to work both independently and as part of a team
General knowledge of power tools and techniques for care and safe use
Maintain a valid driver’s license and acceptable driving record
Demonstrable knowledge and skills for HVAC installation, troubleshooting, maintenance and repair of systems and equipment

Nice To Haves

Associate degree preferred but not required

Responsibilities

Serving the clients by expertly servicing customers’ entire needs.
Wear floor savers while in the client’s home and maintain a neat work area when performing a repair or scheduled service.
Always explain to the client what service you are performing. Explain and show the client how the company provides superior service.
Install, maintain, modify and repair heating and cooling systems
Inspect and test components of systems to ensure they are operable and safe
Conduct heat loss/heat gain calculations to determine the proper size system for a home
Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
Establish rapport with clients to sell the right products and services.
Re-check all repairs and installations after you’ve repaired or replaced it, before leaving the client’s home to ensure everything is working properly and the client knows how to operate the system properly
Perform a proper inspection of the client’s entire hvac system. Look for ways to prevent future breakdowns.
Properly use the Pricing Guide.
Explain the club memberships to the client, giving them an opportunity to join. Maintain an average conversion of at least 25% of non-club members and maintain a 90% renewal rate on existing club members.
Maintain your truck so that it is neat and clean on the inside and outside at all times. The truck is one of the best billboards that the company has. Park the truck for the maximum impact of the “billboard” when possible.
Visit customer homes to ensure proper measurements for sold projects.
Always be safety conscious both on the job and while driving.
Participate actively in all training exercises, morning meetings.
Live the Core Values in every interaction
Other duties as assigned