SERVICE TECHNICIAN

Cascade Services•Melbourne, FL

3d•Onsite

About The Position

MID-FLA Heating & Air is seeking customer-centric and passionate A/C Service Technicians to repair and maintain HVAC and air quality systems. The role includes diagnosing equipment issues, performing warranty services, completing emergency repairs, and helping customers understand repair or replacement options. Technicians travel daily to scheduled homes and businesses and must complete work in compliance with safety and environmental regulations. Multiple positions are available at different skill levels, including maintenance and indoor air quality, service, and advanced service work.

Requirements

High school diploma, GED, or equivalent experience.
Valid driver's license.
The general duties section states a minimum of 3–5 years of air conditioning experience.
Tier I: One year of related HVAC industry experience or an equivalent combination of education and experience.
Tier II: Three years of related HVAC industry experience or an equivalent combination of education and experience, with demonstrated ability to diagnose service issues and complete minor repairs.
Tier III: Five years of related HVAC industry experience or an equivalent combination of education and experience, with demonstrated ability to diagnose service issues and complete repairs ranging from minor to complex.
Knowledge of HVAC equipment, including newer equipment and high-end communicating systems.
Troubleshooting skills and the ability to use schematics and mechanical knowledge.

Responsibilities

Travel to homes and businesses daily as scheduled.
Troubleshoot electrical systems and air conditioning units using schematics and mechanical knowledge.
Conduct maintenance, tune-ups, and repairs on HVAC systems.
Diagnose system issues, recommend repairs or replacements, and complete work in compliance with safety and environmental regulations.
Provide customer service, address concerns and inquiries, and discuss solutions to meet customer needs.
Generate sales on every call, renew existing maintenance contracts, and sell maintenance contracts to new customers.
Inspect HVAC systems for efficiency and safety and conduct performance tests with specialized tools.
Maintain accurate inventory of tools and HVAC parts.
Follow the company Code of Ethics and Team Rules.
At Tier I, perform equipment tune-ups and vent cleanings, including blower wheel cleaning and in-place evaporator cleaning.
At Tier II, complete service diagnoses and minor repairs, perform equipment tune-ups, and set leads.
At Tier III, complete diagnoses and repairs ranging from minor to complex, perform tune-ups focused on service and sales, and assist with corrections or installations when necessary.