HVAC Service Technician
About The Position
Nauman Inc., now part of Ace Hardware Home Services, is seeking an experienced Residential HVAC Service Technician to join our team in East Stroudsburg, Pennsylvania. For more than 30 years, Nauman has served homeowners throughout the Poconos and Northeastern Pennsylvania. As part of Ace Hardware Home Services, our technicians have the opportunity to join an established local operation while benefiting from the resources, stability, benefits, and career opportunities of the Ace Hardware family. We're looking for an experienced service technician who can independently diagnose and repair residential HVAC systems, communicate confidently with homeowners, and deliver high-quality service.
Requirements
- 7+ years of residential HVAC service experience required
- Strong residential HVAC diagnostic and troubleshooting experience
- EPA Certification required
- Ability to independently run service calls with minimal supervision
- Strong understanding of heating, cooling, ventilation, and HVAC controls
- Excellent troubleshooting and problem-solving skills
- Strong customer service and communication skills
- Comfortable discussing repair recommendations and additional service opportunities with customers
- Valid driver's license and insurable driving record required
Nice To Haves
- Light commercial HVAC experience preferred
- NATE certification is a plus
Responsibilities
- Diagnose, troubleshoot, service, and repair residential HVAC systems
- Perform preventive maintenance and system inspections
- Identify the root cause of HVAC system issues and recommend appropriate solutions
- Complete authorized repairs accurately and efficiently
- Clearly explain system issues, repair options, and recommendations to homeowners
- Identify additional service, repair, or replacement opportunities when appropriate
- Maintain accurate documentation of work performed
- Provide a high level of customer service on every call
- Participate in the rotating on-call schedule
- Follow company safety procedures and industry best practices
Benefits
- $35–$45/hour, based on experience
- Bonus and commission opportunities on top of hourly pay
- Up to $2,500 sign-on bonus
- Relocation assistance available for qualified candidates
- Rotating on-call schedule – currently approximately once every 6 weeks
- Medical, dental, and vision insurance
- Company-paid short-term and long-term disability
- Life insurance
- 401(k) with company match, eligible from your first day
- Paid time off and paid holidays
- Ongoing training and professional development
- Career advancement opportunities within Ace Hardware Home Services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
