HVAC Service Technician

SERVICE MINDS LLC • Bessemer, AL

6h • $80,000 - $120,000

About The Position

One Hour Heating & Air Conditioning-Service Minds is seeking an experienced residential HVAC Service Technician for a customer-facing service role. The technician diagnoses and repairs HVAC systems while providing professional customer service, building trust with homeowners, explaining system findings, and presenting options for repairs, replacements, upgrades, and improvements to home comfort. The role emphasizes quality workmanship, clear communication, customer education, and recommending solutions without high-pressure sales tactics.

This is a full-time, year-round position with consistent scheduling and uncapped performance- and customer-satisfaction-based earning potential. The company provides a take-home vehicle, fuel card, company iPad, technical and customer service training, and opportunities for professional development and advancement. Benefits include medical plan options, an HSA option, dental and vision insurance, life insurance, disability coverage, paid time off and holidays, flexible spending accounts, an employee assistance program, and telehealth services. Benefits eligibility begins the first of the month after 30 days.

Requirements

• Proven residential HVAC service and repair experience.
• Strong HVAC diagnostic and troubleshooting skills.
• Excellent customer service skills and ability to build trust and relationships with homeowners.
• Strong communication skills and ability to explain system issues, solutions, and recommendations clearly.
• Comfort with sales, presenting service options, and recommending repairs, upgrades, and system improvements based on customer needs.
• Ability to educate customers without using high-pressure sales tactics.
• Confidence discussing repair-versus-replacement options when appropriate.
• Ability to identify opportunities to improve comfort, efficiency, indoor air quality, and system performance.
• Customer-first mindset and focus on delivering an exceptional experience from start to finish.
• Strong knowledge of residential HVAC systems and industry best practices.
• Ability to read wiring diagrams, manuals, blueprints, and schematics.
• Strong problem-solving and decision-making skills.
• Commitment to quality workmanship, professionalism, and integrity.
• Ability to work effectively in a fast-paced, performance-driven environment.
• Motivation to continuously learn, improve, and grow within the trade.
• Valid driver’s license with a clean driving record.
• Ability to successfully complete required background and drug screening.

Responsibilities

• Diagnose, troubleshoot, and repair residential HVAC systems.
• Perform maintenance, tune-ups, and system-related services.
• Provide a professional, high-quality experience on every customer call.
• Build trust and long-term relationships with homeowners.
• Explain system findings clearly and help customers understand their options.
• Present repair, replacement, upgrade, and system-improvement recommendations based on customer needs.
• Educate homeowners about available solutions so they can make informed decisions.
• Identify opportunities to improve home comfort, energy efficiency, indoor air quality, and system performance.
• Discuss repair-versus-replacement options when appropriate.
• Present solutions confidently without relying on high-pressure tactics.
• Follow up on customer questions and ensure customers understand recommended work.
• Complete accurate documentation using ServiceTitan.
• Follow company procedures and industry safety standards.
• Maintain clean and organized tools, equipment, vehicles, and work areas.
• Represent the One Hour brand with professionalism, honesty, and integrity.

Benefits

• Uncapped earning potential; top technicians earn $100K+ annually.
• Uncapped commissions tied to performance and customer satisfaction.
• 401(k) with employer match.
• Company take-home vehicle.
• Fuel card.
• Company iPad.
• Industry-leading technical and customer service training.
• Ongoing sales and communication development.
• Professional development and advancement opportunities.
• HMO, PPO, and HDHP medical plan options.
• Free Health Savings Account (HSA) option.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term and long-term disability.
• Paid time off (PTO) and paid holidays.
• Flexible Spending Accounts (FSA).
• Employee Assistance Program (EAP).
• 24/7 telehealth services.
• 40% employee discount across all Service Minds brands.
• Champions Club all-expenses-paid vacation for top performers and a guest.
• Career opportunities across One Hour Heating & Air Conditioning, Mister Sparky Electric, and Benjamin Franklin Plumbing.
• Multiple paths to grow into leadership, training, and other skilled-trades opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed