HVAC Service Technician - Wilmington

Newcomb and Company•Wilmington, NC

4d•Onsite

About The Position

The HVAC Service Technician services residential and light commercial HVAC duct systems and equipment, including packaged ground and rooftop units, split systems, central station air handlers, air distribution systems, flexible, spiral and single-wall pipe duct systems, grilles and diffusers, gas furnaces, geothermal systems, and boilers. The technician services this equipment in a timely manner and makes repairs when needed, while maintaining excellent communication with the company and its customers. The role performs scheduled maintenance and testing under maintenance contracts, diagnoses equipment and repair needs, documents work and parts used, and coordinates with the residential dispatcher and Residential Service Supervisor. The technician maintains and uses a company vehicle according to company policies, works safely, and may perform after-hours emergency service calls when applicable. The position involves working in varied indoor and outdoor conditions, including weather and temperature extremes.

Requirements

At least 2 years of experience.
Valid driver's license certificate.
Possess or obtain an EPA refrigerant certificate within company guidelines.
Meet the physical abilities, efforts, and exertions required to perform job duties.
Be reasonably physically fit and capable of lifting and moving items weighing up to 60 pounds.
Be able to load and unload materials and move them into place, including in tight situations and over uneven terrain.
Be able to climb and work from ladders and aerial lifts as required.
Be familiar with the safe operation of hammer-type drills and similar tools.
Ability to work outdoors in weather and temperature extremes designated by company policy.

Responsibilities

Service residential and light commercial HVAC systems and equipment, and make repairs where needed.
Perform scheduled maintenance and testing on equipment covered by maintenance contracts.
Use measuring and diagnostic testing equipment to perform maintenance and analyze repair needs.
Report possible repairs and further diagnostic needs to the residential dispatcher.
Complete required check sheets, transfers, time cards, records of parts used, and other service paperwork legibly.
Work safely and protect oneself, personnel, and customer and company property.
Maintain contact with the residential dispatcher and Residential Service Supervisor regarding information needs and schedule changes.
Maintain and use the company vehicle according to company policies and standards, including upkeep of its interior and exterior.
Follow directions from the Residential Service Supervisor.
Restock the truck with adequate approved parts, supplies, and materials.
Participate in training and enroll in courses to upgrade technical capabilities when applicable.
Develop effective oral and written communication skills.
Perform after-hours emergency service calls when applicable.
Report for work at the scheduled time to receive daily assignments from the residential dispatcher.