HVAC Service Technician - Wilmington

Newcomb and Company•Wilmington, NC

2d•Onsite

About The Position

The HVAC Service Technician services residential and light commercial HVAC duct systems and equipment, including packaged units, split systems, central station air handlers, air distribution and duct systems, grilles and diffusers, gas furnaces, geothermal systems, and boilers. The technician performs scheduled maintenance and testing under maintenance contracts, diagnoses equipment issues, makes repairs as needed, and communicates professionally with the company and its customers. The role reports to the Residential Service Supervisor. Technicians report each morning at the scheduled time to receive assignments from the residential dispatcher, remain in contact with the dispatcher and supervisor about information needs or schedule changes, and follow the supervisor’s directions. The job also involves maintaining a company vehicle, keeping required service records, restocking the truck, participating in training, and performing after-hours emergency calls when applicable.

Requirements

At least 2 years of experience.
Valid driver’s license certificate and ability to meet required physical abilities and exertions for the job.
Possess or obtain an EPA refrigerant certificate within company guidelines.
Ability to work outdoors in weather and temperature extremes designated by company policy.
Ability to safely operate hammer-type drills and similar tools.
Ability to lift and move a 60-pound tool, equipment item, or material.
Ability to load and unload materials and move them into place, including carrying loads in tight or difficult situations and over uneven terrain.
Ability to climb and work from ladders and aerial lifts as required, including inside buildings and on roofs.

Responsibilities

Service residential and light commercial HVAC systems and equipment, and complete the service list in a timely manner.
Perform scheduled maintenance and testing on equipment covered by maintenance contracts.
Use measuring and diagnostic equipment to carry out maintenance and diagnose repairs.
Report potential repairs or additional diagnostic needs to the residential dispatcher.
Make repairs as needed.
Complete required check sheets, transfers, time cards, parts records, and other service paperwork legibly.
Work safely and protect oneself, other personnel, and customer and company property.
Report at the scheduled time each morning to receive work assignments from the residential dispatcher.
Stay in contact with the residential dispatcher and Residential Service Supervisor regarding information needs and schedule changes, and follow the supervisor’s directions.
Maintain and use the company vehicle according to company policies and standards, including its appearance and upkeep.
Restock the truck with approved parts, supplies, and materials as needed.
Participate in training and enroll in courses to upgrade technical capabilities when applicable.
Develop effective oral and written communication skills.
Perform after-hours emergency service calls when applicable.