HVAC Service Technician

John C Flood • Bethesda, MD

9d

About The Position

John C. Flood is seeking an experienced Residential HVAC Service Technician to provide residential heating, cooling, and indoor air quality services across its service area. The role offers steady work, competitive hourly pay with performance-based earnings, career development, and a supportive team environment.

The technician troubleshoots, diagnoses, maintains, repairs, and tests residential HVAC systems; explains repair and replacement options to homeowners; and helps ensure systems operate safely and efficiently. The role also involves customer service, coordination with dispatch and customer service teams, maintaining a clean vehicle and job site, completing service documentation, and participating in training and company meetings. The schedule is Monday through Friday, 7:30 AM to 4:30 PM.

Requirements

• At least three years of residential HVAC service experience.
• Strong diagnostic, troubleshooting, and repair skills.
• Experience servicing and repairing residential HVAC equipment.
• Knowledge of local HVAC codes and best practices.
• Ability to lift 50 pounds and work in varying positions and environments.
• Clean driving record.
• Excellent communication and customer service skills.
• Strong attention to detail and follow-through.
• High integrity and commitment to doing the right thing for customers.
• Competitive, team-oriented mindset and desire to continuously improve.

Nice To Haves

• EPA Certification preferred.
• ServiceTitan experience highly desirable.

Responsibilities

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Work safely in attics, crawlspaces, and other residential environments as needed.
• Educate homeowners and provide detailed repair and replacement options.
• Present financing and maintenance plan options when appropriate.
• Ensure systems operate safely and efficiently.
• Deliver an exceptional customer experience on every call.
• Collaborate with dispatch and customer service teams to provide seamless service.
• Maintain a clean, organized vehicle and job site.
• Complete invoices, documentation, and service records accurately and promptly.
• Participate in ongoing training and company meetings.

Benefits

• Competitive hourly pay plus performance bonuses, commissions, and spiffs; top technicians may have the opportunity to earn six-figure incomes.
• Company-sponsored medical, dental, and vision benefits.
• Company-sponsored paid time off and paid holidays.
• 401(k) with company match.
• Paid ongoing training and career development opportunities.
• Take-home company vehicle and fuel card.
• Company-provided tools and technology.
• Supportive, team-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed