HVAC Service Technician
Titan Air LLLP•Osseo, WI
•$32 - $38
About The Position
Titan Air, located in Osseo, Wisconsin, is a manufacturer of industrial heating and cooling equipment. The HVAC Service Technician provides technical service assistance and training to customers, representatives, and Titan Air employees regarding the proper use, maintenance, and service of Titan Air equipment. Support is provided through job-site service and by telephone. The role also assists with factory testing of custom air handlers, warranty requests, service information, and related documentation.
Requirements
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and office procedures.
Nice To Haves
- Three to five years of technical service or field maintenance experience in the HVAC industry is preferred. Candidates with suitable foundational education but less field experience may be considered.
Responsibilities
- Provide technical assistance and resolve technical service issues for internal and external customers by telephone or in person.
- Maintain composure when handling difficult issues or customers.
- Apply knowledge of major components, control components, standards, and codes to resolve technical issues.
- Maintain thorough records of service inquiries and complaints and document actions taken to resolve them.
- Travel up to 50% across all 50 states.
- Schedule training sessions and notify customers, representatives, and Titan Air personnel of session dates.
- Conduct training on Titan Air equipment and maintenance for service technicians, representatives, and Titan Air employees.
- Assist in factory testing of custom air handlers.
- Receive warranty requests from the field and notify customers of any concerns.
- Prepare and configure service information for the company website and other formats.
- Draft and revise forms for field personnel and start-up procedures.
- Maintain a list of qualified service contractors for Titan Air equipment.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
