HVAC Service Technician

Star Group • Hagerstown, MD

14d

About The Position

The HVAC Service Technician makes in-home service visits to provide customers with expert troubleshooting and repair for residential heating systems and other equipment. The technician serves as a primary point of contact and public representative of the company, combining technical expertise with professional, friendly customer service. The position includes shifts on days, nights, weekends, and holidays, with paid overtime and additional overtime opportunities during the busy winter season. The company offers competitive compensation and benefits for full-time staff, professional development, and possible advancement.

Requirements

• High school diploma or equivalent.
• Prior experience servicing residential air conditioning and heating equipment.
• Valid driver's license and ability to meet the company's motor vehicle policy.
• Exceptional technical skills and strong communication skills.
• Willingness to expand technical and repair knowledge, obtain new licenses, and commit to professional growth.
• Ability to support the company brand as an advocate.
• Ability to work independently while safely maintaining a high level of performance.
• Detail-oriented, focused, flexible, and adaptable.
• Excellent verbal and written communication and interpersonal skills.
• Commitment to providing responsive customer service.

Nice To Haves

• HVAC certifications.

Responsibilities

• Make service calls to customer homes and provide troubleshooting and repair for a variety of equipment, particularly heating systems.
• Assess customers' equipment and service needs.
• Troubleshoot and repair residential air conditioning, heating, and other equipment.
• Identify revenue-generating opportunities, make recommendations to customers, and close sales that can be performed immediately.
• Perform efficiency tests on combustion-related installations.
• Prepare accurate daily paperwork.
• Communicate with the Dispatcher and Service departments.
• Use applicable safety equipment and personal protective equipment (PPE).
• Maintain a clean and neat service van and properly account for assigned tools and parts inventory.
• Maintain a professional and friendly image and advocate for the company and its brand.

Benefits

• Competitive compensation.
• Medical coverage for full-time staff.
• Dental coverage for full-time staff.
• Retirement savings.
• Paid overtime.
• Professional development and possible advancement to roles of greater responsibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED