SERVICE TECHNICIAN

Cascade Services•Grapevine, TX

3d•Onsite

About The Position

Elmer's Home Services is seeking a customer-centric A/C Service Technician to repair and maintain air quality systems and HVAC equipment. The role includes diagnosing maintenance problems, performing warranty work, and completing emergency repairs. Technicians travel to homes and businesses as scheduled, inspect HVAC systems for efficiency and safety, conduct performance tests, and recommend repairs or replacements. The position also involves customer service and sales, including discussing solutions and selling or renewing maintenance contracts. Multiple positions and skill levels are available. Tier I focuses on equipment tune-ups and vent cleaning. Tier II includes service diagnosis, minor repairs, tune-ups, and lead setting. Tier III handles diagnoses and repairs ranging from minor to complex, service- and sales-focused tune-ups, and assistance with corrections or installations when necessary. The company provides weekly training and emphasizes safety, integrity, teamwork, and customer care.

Requirements

High school diploma, GED, or equivalent experience.
Valid driver's license.
The posting states a minimum of 3–5 years of air conditioning experience; tier-specific qualifications list one year of related HVAC experience for Tier I, three years for Tier II, and five years for Tier III.
Tier II applicants must demonstrate the ability to diagnose service issues and complete minor repairs.
Tier III applicants must demonstrate the ability to diagnose service issues and complete repairs ranging from minor to complex.

Nice To Haves

Familiarity with new HVAC equipment and high-end communicating systems.

Responsibilities

Travel to homes and businesses daily as scheduled.
Troubleshoot electrical systems and diagnose problems in air conditioning and HVAC equipment.
Conduct maintenance, tune-ups, and repairs on HVAC systems.
Diagnose system issues, recommend repairs or replacements, and ensure work complies with safety and environmental regulations.
Use schematics and mechanical knowledge to troubleshoot electrical systems and air conditioning units.
Provide customer service by addressing client concerns and inquiries.
Determine customer needs and discuss available solutions.
Generate sales on service calls.
Inspect HVAC systems for efficiency and safety.
Conduct performance tests using specialized tools.
Renew maintenance contracts for current customers and sell contracts to new customers.
Maintain an accurate inventory of tools and HVAC parts.
Perform vent cleanings, including blower wheel cleaning and in-place evaporator cleaning, as applicable to Tier I.
Complete lead setting, as applicable to Tier II.
Assist with corrections and installations when necessary, as applicable to Tier III.
Follow the company Code of Ethics and Team Rules.