HVAC Service Technician

One Hour Heating & Air Conditioning Corporate Store•Houston, TX

25d•Onsite

About The Position

One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is hiring HVAC Service Technicians to serve customers in their homes in the Houston, Texas area. Technicians service and repair heating and air conditioning systems, explain work and recommendations to customers, and provide options for technical and investment decisions. The role emphasizes technical excellence, customer satisfaction, and completing repairs correctly the first time. Compensation is $22–$32 per hour, with additional competitive compensation for sales of equipment and indoor air quality products. The company describes flexible scheduling and offers training programs in technical skills, virtual technical training, communications, and sales. Benefits listed include health, dental, and vision coverage and a 401(k) with company match. Each franchise is independently owned and operated, and the franchisee sets its own compensation and benefits.

Requirements

At least three years of successful experience as an HVAC service and repair technician.
EPA Type 2 certification.
High school diploma or GED.
Valid driver’s license and clean driving record.
Ability to pass a background check and drug screen.
Strong communication skills and technical competence.
Agreement to sign the Company Code of Ethics and be videotaped for training and compliance purposes at least six times per year.
Proficiency in ServiceTitan.
Ability to perform heat-load calculations for proper home system sizing.

Nice To Haves

NATE certification.

Responsibilities

Service and repair heating and air conditioning systems and components.
Use the Straight Forward Pricing Guide system, including the True Cost Calculator, on each call.
Assess systems and provide customers with repair-versus-replacement recommendations.
Explain each service and repair to the customer after completing the work.
Ensure customers are fully satisfied with the work performed.
Test each system after service or repair and confirm it is working properly before leaving the customer’s home.
Inspect customer systems to help prevent future breakdowns.
Accurately complete paperwork and write all recommendations on invoices.
Explain Club Membership Agreements to every customer and maintain at least a 25% conversion rate among non-Club Members and a 90% renewal rate among existing Club Members.
Refer potential system addition or replacement needs to the Sales Lead Coordinator.
Follow the One Hour Code of Ethics, Team Rules, and Team Philosophy.