SERVICE TECHNICIAN

Cascade Services•San Antonio, TX

3d•Onsite

About The Position

Elmer's Home Services is hiring customer-centric A/C Service Technicians to repair and maintain air quality and HVAC systems serving homes and businesses. Technicians travel to scheduled customer locations, diagnose maintenance and equipment problems, perform warranty work and emergency repairs, and recommend repairs or replacement when appropriate. The role includes troubleshooting electrical and HVAC systems, conducting maintenance and performance tests, and ensuring work complies with safety and environmental regulations. Technicians discuss solutions with customers, address their concerns, and generate sales on service calls. Duties also include renewing existing maintenance contracts, selling contracts to new customers, maintaining accurate inventories of tools and parts, and following the company Code of Ethics and Team Rules. Multiple positions and skill levels are available, with tier-specific responsibilities ranging from maintenance tune-ups and vent cleaning to complex repairs, service-focused tune-ups, and assisting with corrections or installations. The company describes a culture focused on customer service, safety, integrity, respect, teamwork, community commitment, and continuous learning, including weekly training.

Requirements

High school diploma, GED, or equivalent experience.
Valid driver's license.
At least 3–5 years of air conditioning experience is listed in the essential duties.
Tier I: One year of related HVAC industry experience or an equivalent combination of education and experience.
Tier II: Three years of related HVAC industry experience or an equivalent combination of education and experience; ability to complete service diagnoses and minor repairs.
Tier III: Five years of related HVAC industry experience or an equivalent combination of education and experience; ability to complete diagnoses and repairs ranging from minor to complex.
Troubleshooting skills for HVAC and electrical systems.
Familiarity with new equipment and high-end communicating systems.

Responsibilities

Travel to homes and businesses daily according to the schedule.
Troubleshoot electrical systems and air conditioning equipment, using schematics and mechanical knowledge.
Diagnose, maintain, and repair HVAC systems, including minor and complex repairs depending on skill tier.
Conduct equipment tune-ups and maintenance; perform vent cleaning, including blower wheel cleaning and in-place evaporator cleaning where applicable to the role.
Diagnose system issues and recommend repairs or replacements.
Perform warranty services and emergency repairs when needed.
Inspect HVAC systems for efficiency and safety and conduct performance tests using specialized tools.
Ensure work complies with safety and environmental regulations.
Provide customer service, address concerns and inquiries, determine customer needs, and discuss solutions.
Generate sales on calls, renew maintenance contracts for current customers, and sell contracts to new customers.
Maintain an accurate inventory of tools and HVAC parts.
Assist with corrections and installations when necessary at Tier III.
Follow the company Code of Ethics and Team Rules.