HVAC Service Technician
Castleworks Home Services Company•Dublin, CA
•$28 - $45
About The Position
Moore Mechanical is seeking skilled HVAC Service Technicians to diagnose and service residential and commercial HVAC systems while delivering an exceptional customer experience. The role includes identifying aging or inefficient equipment that may need replacement, generating qualified leads for Home Comfort Sales Advisors, and recommending large-ticket repairs when appropriate. Technicians are supported by ongoing training, ride-alongs, AI-driven coaching, and technology intended to develop their technical and sales skills.
Requirements
- Three or more years of experience servicing residential and commercial HVAC systems.
- Skill in HVAC system diagnostics, repairs, and servicing.
- Mechanical aptitude.
- Ability to take and follow management directions and work independently.
- Strong problem-solving and critical-thinking skills.
- Excellent communication and customer service skills.
- Strong attention to detail.
- Ability to perform physically demanding work regularly.
- Ability to lift, carry, and maneuver at least 75 pounds.
- Ability to sit, stand, walk, twist, bend, stoop, kneel, crawl, and climb stairs or ladders.
- Ability to work at heights and in confined spaces, including on ladders or roofs at medium to high heights.
- Ability to work outdoors in heat and cold.
- Ability to pass a background check.
- Valid California driver's license and an acceptable driving record under company standards.
- Willingness to accept coaching, learn, and develop technical and sales skills.
Nice To Haves
- EPA certification.
- NATE certification.
- Experience servicing Lennox and Carrier equipment.
Responsibilities
- Inspect HVAC systems thoroughly to diagnose issues and provide accurate, solution-based recommendations.
- Generate equipment-replacement leads and partner with Home Comfort Sales Advisors to present customers with suitable options for aging or inefficient systems.
- Identify and sell large-ticket repairs when appropriate to extend system life.
- Use AI tools to analyze customer interactions and improve sales and communication techniques.
- Build rapport and earn customers’ trust as a home-comfort expert.
- Explain HVAC system health, function, and lifespan clearly so customers can make informed decisions.
- Deliver a professional, 5-star customer experience at every appointment.
- Communicate with the office team and follow a structured daily schedule.
- Complete work safely, efficiently, and in accordance with policies and procedures.
- Keep the work vehicle clean and report maintenance needs promptly.
Benefits
- Continuous training and growth opportunities.
- Tools and training to support lead generation and earning top-tier pay.
- AI-driven coaching and hands-on ride-alongs.
- A team-first culture at a fast-growing company.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
