HVAC Service Technician

SERVICE MINDS LLC•Jacksonville, FL

6h•$80,000 - $120,000

About The Position

One Hour Heating & Air Conditioning-Service Minds is seeking an experienced residential HVAC Service Technician for a customer-facing role. The technician diagnoses and repairs residential HVAC systems, performs maintenance and related services, and helps homeowners understand their systems and available solutions. The role emphasizes quality workmanship, safety, clear communication, customer trust, and an exceptional experience from start to finish. Technicians explain system findings and present repair, replacement, upgrade, and improvement options based on customer needs, without relying on high-pressure tactics. They use ServiceTitan for accurate documentation, follow company procedures and industry safety standards, and maintain clean, organized tools, equipment, vehicles, and work areas. The company offers full-time, year-round work, consistent scheduling, uncapped performance- and customer-satisfaction-related commissions, and opportunities for training and career growth across multiple skilled trades.

Requirements

Proven residential HVAC service and repair experience.
Strong HVAC diagnostic and troubleshooting skills and knowledge of residential HVAC systems and industry best practices.
Excellent customer service and communication skills, including the ability to build trust and clearly explain system issues, solutions, and recommendations to homeowners.
Comfort presenting service options and recommending repairs, upgrades, and system improvements based on customer needs, without high-pressure sales tactics.
Ability to discuss repair-versus-replacement options and identify opportunities to improve comfort, efficiency, indoor air quality, and system performance.
Ability to read wiring diagrams, manuals, blueprints, and schematics.
Strong problem-solving and decision-making skills.
Commitment to quality workmanship, professionalism, and integrity; customer-first mindset.
Ability to work effectively in a fast-paced, performance-driven environment and motivation to continue learning and growing in the trade.
Valid driver’s license with a clean driving record.
Ability to successfully complete required background and drug screening.

Responsibilities

Diagnose, troubleshoot, and repair residential HVAC systems.
Perform maintenance, tune-ups, and system-related services.
Provide a professional, high-quality customer experience on every call and build long-term relationships with homeowners.
Explain system findings and options clearly, and educate customers so they can make informed decisions.
Recommend repairs, replacements, upgrades, and system improvements based on customer needs; discuss repair-versus-replacement options when appropriate.
Identify opportunities to improve home comfort, energy efficiency, indoor air quality, and system performance.
Follow up on customer questions and ensure customers understand recommended work.
Complete accurate documentation using ServiceTitan.
Follow company procedures and industry safety standards.
Maintain clean and organized tools, equipment, vehicles, and work areas.
Represent the One Hour brand with professionalism, honesty, and integrity.

Benefits

401(k) with employer match.
HMO, PPO, and HDHP medical plan options.
Free Health Savings Account (HSA) option.
Dental and vision insurance.
Life insurance.
Short-term and long-term disability.
Paid time off and paid holidays.
Flexible Spending Accounts (FSA).
Employee Assistance Program (EAP).
24/7 telehealth services.
40% employee discount across Service Minds brands.
Champions Club: top performers can earn an all-expenses-paid vacation for themselves and a guest.
Company take-home vehicle, fuel card, and company iPad.
Industry-leading technical and customer service training, ongoing sales and communication development, and professional development and advancement opportunities.