HVAC Service Technician

VeriTech Plumbing•Los Angeles, CA

60d•Onsite

About The Position

A/D Air Conditioning & Heating, Inc. is under new ownership and management and is experiencing rapid growth. Established in 1980, the company has served Southern California for over 45 years. They are investing in their people, technology, training, vehicles, operations, and customer experience. They are seeking experienced HVAC Service Technicians who are looking for more than just a job, but a career in a growing company with opportunities for advancement. The company specializes in residential HVAC service, repair, maintenance, and replacement, with some light-commercial work. They are looking for skilled technicians who can troubleshoot HVAC systems, communicate professionally with homeowners, and identify repair and replacement opportunities.

Requirements

3+ years of HVAC service and repair experience preferred.
Strong residential HVAC troubleshooting and diagnostic skills.
Ability to diagnose mechanical, electrical, airflow, and refrigeration-related HVAC problems.
EPA Section 608 Certification preferred/required as applicable to job duties.
Strong communication and customer-service skills.
Comfortable explaining repair and replacement options to homeowners without using high-pressure sales tactics.
Ability to recognize legitimate opportunities for additional repairs, system improvements, maintenance agreements, and equipment replacement.
Strong work ethic, integrity, organization, and attention to detail.
Ability to work independently in the field while communicating effectively with dispatch and management.
Valid driver's license and acceptable driving record.
Ability to operate a company vehicle and successfully complete applicable background and drug screening requirements.
Must have appropriate personal hand tools for the position.
Willingness to work periodic after-hours and weekend shifts when required.

Nice To Haves

ServiceTitan experience strongly preferred.

Responsibilities

Diagnose, service, maintain, and repair residential and light-commercial HVAC systems.
Troubleshoot a wide range of heating and cooling equipment, including split-system air conditioners, heat pumps, gas furnaces, air handlers and fan coils, package units, mini-split and ductless systems, thermostats and controls, indoor air quality equipment, refrigeration and electrical components, and airflow and comfort-related issues.
Perform preventative maintenance and system tune-ups.
Accurately diagnose equipment failures and recommend appropriate repair options.
Identify systems that may be candidates for replacement and clearly communicate available options to customers.
Prepare and present repair recommendations and estimates using ServiceTitan.
Educate customers on maintenance agreements, indoor air quality products, system upgrades, and available financing options when appropriate.
Complete service calls, invoices, photos, notes, equipment information, and other documentation accurately.
Maintain a clean, organized, and properly stocked company vehicle.
Deliver exceptional customer service with professionalism, honesty, and integrity.
Follow all company procedures, safety requirements, and applicable codes and regulations.
Participate in scheduled after-hours, evening, and weekend service coverage as needed.