HVAC Service Technician

Petro Home Services•Town of Smithtown, NY

41d•$35 - $47

About The Position

The HVAC Service Technician provides expert in-home service for customers’ residential heating systems and equipment, acting as a public-facing representative of the company. The role combines technical troubleshooting and repair with professional, friendly customer service. Technicians make service calls to customer homes, assess equipment and service needs, and help maintain the company’s brand and reputation. The position includes shifts on days, nights, weekends, and holidays, with paid overtime and additional overtime opportunities during the busy winter season. The stated pay range is $34.85 to $47.45 per hour for experienced technicians, from qualified C-Tech to A-Level Tech; the rate may be lower for those below C-Level qualifications. Full-time staff are offered competitive compensation and benefits, with opportunities for professional development and advancement.

Requirements

High school diploma or equivalent.
Prior experience servicing residential air conditioning and heating equipment.
Valid driver’s license and ability to meet the company’s motor vehicle policy.
Exceptional technical skills and strong communication skills.
Excellent verbal and written communication and interpersonal skills.
Commitment to providing responsive customer service.
Ability to work independently while safely maintaining a high level of performance.
Detail-oriented, focused, flexible, and adaptable.
Willingness to expand technical and repair knowledge, obtain new licenses, and pursue professional growth.
Ability to support the company brand as an advocate.

Nice To Haves

HVAC certifications.

Responsibilities

Make service calls to customer homes and provide troubleshooting and repair services for residential heating systems, air conditioning, and other equipment.
Assess customers’ equipment and service needs.
Identify revenue-generating opportunities, make recommendations to customers, and close sales that can be performed immediately.
Perform efficiency tests on combustion-related installations.
Prepare accurate daily paperwork.
Communicate with the Dispatcher and Service departments.
Use applicable safety equipment and personal protective equipment (PPE).
Maintain a clean and neat service van and account properly for assigned tools and parts inventory.
Maintain a professional and friendly image and act as an advocate for the company and its brand.