HVAC Service Technician

Griffith Energy Services • Hagerstown, IN

14d • Onsite

About The Position

The HVAC Service Technician makes in-home service visits to assess, troubleshoot, and repair customers’ residential heating systems, air conditioning, and other equipment. The technician is a primary point of contact between the company and its customers, providing expert service while maintaining a professional, friendly image and advocating for the company and its brand. The role requires technical expertise, strong customer-service skills, attention to detail, adaptability, and the ability to work independently and safely. Shifts include days, nights, weekends, and holidays, with paid overtime and additional overtime opportunities during the busy winter season. The company offers competitive compensation and benefits for full-time staff, professional development, and potential advancement.

Requirements

• High school diploma or equivalent.
• Prior experience servicing residential air conditioning and heating equipment.
• Valid driver’s license and ability to meet the company’s motor vehicle policy.
• Exceptional technical skills and strong communication skills.
• Excellent verbal and written communication and interpersonal skills, with a commitment to responsive customer service.
• Personable, approachable, helpful, detail-oriented, focused, flexible, and adaptable approach.
• Willingness to expand technical and repair knowledge, obtain new licenses, and commit to professional growth.
• Ability to support the company brand as an advocate.
• Ability to work independently while safely maintaining a high level of performance.

Nice To Haves

• HVAC certifications.

Responsibilities

• Assess customers’ equipment and service needs.
• Troubleshoot and repair residential air conditioning, heating, and other equipment.
• Identify revenue-generating opportunities, make recommendations to customers, and close sales that can be performed immediately.
• Perform efficiency tests on combustion-related installations.
• Prepare accurate daily paperwork.
• Communicate with the Dispatcher and Service departments.
• Use applicable safety equipment and personal protective equipment (PPE).
• Keep the service van clean and neat, and properly account for assigned tools and parts inventory.
• Maintain a professional and friendly image and advocate for the company and its brand during customer visits.

Benefits

• Medical coverage for full-time staff.
• Dental coverage for full-time staff.
• Retirement savings.
• Competitive compensation and benefits package.
• Paid overtime and overtime opportunities during the busy winter season.
• Professional development and potential advancement to roles of greater responsibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED