Detmer & Sons - HVAC Service Technician

Ace Hardware•Fairborn, OH

10d

About The Position

Detmer & Sons, now an Ace Hardware Home Services company, provides residential maintenance and home repair services. The HVAC Service Technician delivers efficient, accurate service and effective communication while diagnosing, maintaining, troubleshooting, and repairing residential heating and cooling equipment. The role works with a wide range of systems, uses specialized diagnostic tools, maintains truck inventory for flat-rate repairs, and helps customers understand improvements to their homes’ comfort, air and water quality, efficiency, and safety. The technician also supports junior service technicians and follows service department processes and administrative requirements, including use of the Service Titan platform. The HVAC Membership Program ensures consistent 40-hour work weeks year round. Compensation is $25–$30 per hour, plus incentive opportunities and SPIFFs. The position requires driving a company vehicle and meeting company motor vehicle and insurance eligibility requirements. Applicants must have held a valid U.S. driver’s license continuously for at least three years immediately preceding the application date. The position is not eligible for employment visa sponsorship now or in the future.

Requirements

EPA Universal Certification.
Strong knowledge of HVAC industry best practices and building codes.
Proficiency in all aspects of HVAC function.
Valid U.S. driver’s license held continuously for at least three years immediately preceding the application date.
Meet company motor vehicle and insurance eligibility requirements.
Three or more years of HVAC service experience is preferred.

Nice To Haves

Three or more years of HVAC service experience.

Responsibilities

Provide an exceptional customer experience through efficient, accurate service and effective communication.
Maintain, diagnose, troubleshoot, and repair residential equipment, including forced-air, steam, hot water-based, oil, high-velocity, geothermal, and ductless systems.
Use specialized diagnostic tools to address airflow, fuel, refrigerant, and electrical challenges in residential equipment.
Maintain the required truck inventory to complete flat-rate repairs.
Educate customers about improvements to their homes’ comfort, air and water quality, efficiency, and safety.
Assist in developing junior service technicians.
Follow Ace Hardware Home Services systems and service department administrative requirements.
Use the Service Titan platform.

Benefits

Incentive, commission, and bonus opportunities, depending on role and grade level.
401(k) retirement savings plan with matching company contributions, eligible on the first day.
Medical, dental, and vision coverage.
Company-paid short-term and long-term disability coverage.
Life insurance benefits for employees and dependents.
Warehouse merchandise discount.
Paid time off and paid holidays, depending on role and month of hire.
Career growth opportunities across plumbing, heating, cooling, electrical, handyman, customer service, and other channels.
Tools, hands-on training, formal education, and coaching.
Employee Assistance Program offering personal, legal, financial, work, childcare, and elder care support.