HVAC Service Technician

Hoffman & Hoffman Inc•Hickory, NC

20d

About The Position

The HVAC Service Technician provides preventive maintenance, start-up, warranty, and repair services for light commercial and industrial air-conditioning equipment, with a strong emphasis on customer service. The role includes diagnosing and repairing equipment at customer sites, providing technical support, documenting work, and preparing for on-site service and installation activities. Occasional after-hours emergency call-outs may be required. The work schedule is Monday through Friday based on customer needs, with overtime and weekends as necessary to meet customer requirements. Limited travel is required and may occasionally include overnight stays. The position requires a technical or trade-school background in HVAC, a valid driver's license, and an EPA-mandated card for safe refrigerant handling. The technician regularly works outdoors and in mechanical or equipment rooms, may encounter extreme weather, and is exposed to electrical, mechanical, environmental, and physical hazards typical of commercial HVAC service work.

Requirements

Associate's degree or equivalent from a technical or trade school, with a certificate in Heating, Ventilation, and Air Conditioning.
Minimum of five years of related experience preferred.
Valid driver's license.
EPA-mandated card for safe refrigerant handling.
Ability to read, comprehend, and write simple instructions and short correspondence, and to present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and understand graphical data.
Ability to recognize problems, develop cost-effective solutions, collect data, establish facts, and draw valid conclusions.
Must pass pre-hire requirements, including a background check, motor vehicle report, and drug screening.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

At least five years of related experience.
Operational knowledge of computers and Microsoft Office software.
Universal EPA certification.

Responsibilities

Service a variety of HVAC products and equipment while ensuring customer satisfaction.
Read and understand blueprints, equipment manuals, and engineering specifications to diagnose and repair units.
Use hand tools and specialty equipment typical of the commercial HVAC service trade.
Identify, analyze, diagnose, and repair systems and products at customer locations.
Survey customer sites for properly operating equipment, report deficiencies, and provide sales leads to internal associates as necessary.
Perform preventive maintenance, site surveys, replacements, and modifications as needed or requested by customers.
Prepare for on-site installations and repairs by examining building layouts, anticipating difficulties, gathering materials, and coordinating trades.
Troubleshoot inoperable equipment and develop action plans for repairs and problem resolution.
Determine required replacement parts, secure materials, complete repairs promptly, and return unused or refundable parts for credit.
Communicate face to face with customers to ensure accurate and appropriate communication.
Document work by completing field service reports, equipment log sheets, and other required paperwork promptly.
Operate and properly care for and maintain a company vehicle.
Provide technical support to customers.
Work overtime or weekends as necessary to meet customer requirements.
Stay informed about industry trends, products, services, competitors, technologies, and product-line developments; attend company training seminars.
Represent the company professionally to customers and the public.