SERVICE TECHNICIAN

Cascade Services • West Palm Beach, FL

3d • Onsite

About The Position

East Coast Mechanical is seeking experienced and motivated HVAC Service Technicians for its growing service team. Technicians diagnose, repair, maintain, and service residential and light commercial HVAC systems while providing an outstanding customer experience. Multiple positions and skill levels are available. The role involves traveling to homes and businesses as scheduled, inspecting and testing equipment, recommending repairs or replacements, and completing work in compliance with safety and environmental requirements. Technicians also discuss customer needs and solutions, generate sales, renew or sell maintenance contracts, and maintain accurate service documentation and vehicle inventory.

Requirements

• High school diploma/GED or equivalent experience.
• Valid driver's license.
• At least 3–5 years of air conditioning experience is stated in the essential duties; tier qualifications range from one year of related HVAC experience for Tier I to three years for Tier II and five years for Tier III.
• Tier II: Ability to complete a service diagnosis and minor repairs.
• Tier III: Ability to diagnose and complete repairs ranging from minor to complex.

Nice To Haves

• NATE Certification.
• Experience with heat pumps, mini-splits, and high-efficiency systems.
• Experience using ServiceTitan or similar field service software.
• Local experience in the Florida/Space Coast market.

Responsibilities

• Travel to homes and businesses daily as scheduled.
• Troubleshoot electrical systems and air conditioning units using schematics and mechanical knowledge.
• Diagnose, maintain, and repair HVAC systems, including repairs ranging from minor to complex depending on tier.
• Conduct equipment tune-ups, maintenance, vent cleanings, and in-place evaporator cleanings as assigned.
• Inspect HVAC systems for efficiency and safety, and conduct performance tests using specialized tools.
• Recommend repairs or replacements and discuss solutions that meet customers’ needs.
• Provide exceptional customer service and address client concerns and inquiries.
• Generate sales on every call and sell or renew maintenance contracts.
• Maintain an accurate inventory of tools and HVAC parts.
• Complete service documentation accurately in ServiceTitan.
• Keep the service vehicle clean, organized, and fully stocked.
• Follow safety protocols, EPA guidelines, company policies, the Code of Ethics, and Team Rules.
• Assist with corrections and installations when necessary.

Benefits

• Competitive hourly pay based on experience plus performance-based incentives.
• Overtime opportunities and on-call pay.
• Company truck, fuel card, and tools for qualified technicians.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Uniforms and phone.
• Ongoing professional training.
• Career advancement opportunities into Lead, Senior Technician, or Service Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED