HVAC Service Technician
About The Position
One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is seeking HVAC Service Technicians to provide exceptional customer service while servicing and repairing heating and air conditioning systems in customers’ homes. Technicians educate customers about technical and investment decisions by presenting multiple options and solutions during service calls. The role emphasizes technical excellence and customer satisfaction. Technicians assess systems, recommend repairs or replacement, explain completed work, test systems before leaving, and inspect equipment to help prevent future breakdowns. They also use the company’s Straight Forward Pricing Guide® and True Cost Calculator, complete service paperwork and recommendations, explain Club Membership Agreements, and identify potential sales leads. Compensation includes hourly pay of $22–$32, plus additional compensation on sales of equipment and indoor air quality products.
Requirements
- At least three years of successful experience as a Service & Repair Technician in the HVAC industry.
- EPA Type 2 certification.
- High school diploma or GED.
- Valid driver’s license and clean driving record.
- Must pass a background check and drug screen.
- Strong communication skills and technical competence.
- Must sign the Company Code of Ethics and agree to be videotaped for training and compliance purposes at least six times per year.
- Proficiency using Service Titan.
- Knowledge of how to perform heat load calculations on homes for proper system sizing.
Nice To Haves
- NATE certification.
Responsibilities
- Service and repair heating and air conditioning systems and components.
- Provide technically excellent service consistent with the company’s on-time service promise.
- Use the Straight Forward Pricing Guide® system, including the True Cost Calculator, on each call.
- Assess systems and recommend repair or replacement options to customers.
- Explain each service and repair performed and ensure the customer is satisfied with the work.
- Test each system after service or repair and verify that it is working properly before leaving the customer’s home.
- Inspect customers’ systems to help prevent future breakdowns.
- Complete paperwork accurately and document all recommendations on invoices.
- Explain Club Membership Agreements to every customer and maintain a conversion rate of at least 25% among non-members and a 90% renewal rate among existing members.
- Provide customer leads to the Sales Lead Coordinator when identifying potential system additions or replacements.
- Follow the One Hour Code of Ethics, Team Rules, and Team Philosophy.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Additional competitive compensation on sales of equipment and indoor air quality products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
