HVAC Service Technician

Talent Team•Escondido, CA

109d•$35 - $40

About The Position

At Baker Home Energy, the HVAC Service Technician diagnoses, troubleshoots, repairs, and maintains residential heating and cooling systems while providing homeowners with honest recommendations and a strong customer experience. The role emphasizes craftsmanship, safety, continuous training, and the company’s values: Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth. The technician responds to residential service calls, performs repairs, preventative maintenance, and system installations or replacements, and ensures work meets manufacturer specifications, safety standards, and local building codes. The role also includes customer education and communication, accurate documentation, maintaining the company vehicle and equipment, and identifying customer-beneficial upgrade, replacement, maintenance, and financing options. During the first 30 days, the technician completes onboarding and safety training, learns company procedures and standards, and begins handling calls with guidance. By 60 days, the technician is expected to independently diagnose and complete most service calls, document work accurately, communicate recommendations, and manage time and resources effectively. By 90 days, the technician should manage a full schedule independently and consistently meet expectations for safety, productivity, workmanship, and customer satisfaction. This is a non-commissioned service position with competitive hourly pay. The company provides ongoing technical and manufacturer training, a company vehicle, tools, and equipment, and opportunities for career growth. The posting also mentions annual bonus eligibility and other potential incentives, along with health insurance, wellness, life and disability insurance, retirement savings, paid holidays, and paid time off.

Requirements

At least 2 years of residential HVAC service experience, including diagnostics and troubleshooting.
Strong understanding of residential heating, cooling, and refrigeration systems.
Valid driver's license with a clean driving record.
High school diploma or GED.
Excellent communication and customer service skills.
Ability to work independently and contribute positively to a team environment.
Willingness to work flexible hours and overtime as business needs require.
Ability to complete service work safely and efficiently and communicate professionally with homeowners.

Nice To Haves

EPA Certification.
NATE Certification or other HVAC industry certifications.
Experience installing and replacing residential HVAC equipment.
Experience promoting maintenance agreements and system replacement options.

Responsibilities

Respond to residential HVAC service calls and diagnose heating and cooling system issues.
Troubleshoot, repair, and maintain residential HVAC equipment according to manufacturer specifications and company quality standards.
Educate homeowners about system performance, repair options, maintenance recommendations, and pricing.
Communicate repair recommendations, obtain customer approval, document completed work, and collect payment when applicable.
Perform preventative maintenance to maximize equipment performance and lifespan.
Install or replace residential HVAC systems and components as needed.
Perform refrigeration line-set work, including brazing, flaring, swaging, and pressure testing using industry best practices.
Ensure repairs and installations meet applicable safety standards, manufacturer requirements, and local building codes.
Maintain the company vehicle, inventory, tools, materials, and equipment to ensure job readiness.
Identify customer-beneficial opportunities for equipment upgrades, system replacements, maintenance agreements, and financing options.
Prepare accurate job documentation, equipment lists, and scopes of work.
Participate in ongoing technical, safety, and manufacturer training.
Represent the company professionally and uphold The Baker Way in customer interactions.