HVAC Service Technician - TN
About The Position
Coolray Heating, Cooling, Plumbing & Electrical is seeking experienced, customer-focused HVAC Service Technicians to join its Nashville team. The technician diagnoses, repairs, and maintains residential heating and cooling systems while providing homeowners with an exceptional customer experience. As a trusted advisor, the technician explains system performance and repair options and recommends solutions to improve comfort, efficiency, and reliability. The company describes a renewed focus on supporting, respecting, and developing team members. It offers hourly earning potential of $28–$36 plus commission, a weekly truck revenue bonus program, year-round work, paid time off and holidays, retirement matching, professional development, training, and a range of insurance and other benefits.
Requirements
- Previous residential HVAC service and troubleshooting experience.
- Strong diagnostic and repair skills across a variety of HVAC systems.
- Excellent customer service and communication abilities.
- Strong mechanical aptitude and problem-solving skills.
- Ability to work independently and manage a daily service schedule.
- Results-driven mindset with a commitment to delivering outstanding customer experiences.
- Strong attention to detail and quality workmanship.
- Ability to effectively explain technical information to homeowners.
- Valid driver's license with an acceptable driving record.
Responsibilities
- Diagnose, troubleshoot, repair, and maintain residential HVAC systems.
- Perform service and preventative maintenance on furnaces, air conditioners, heat pumps, and related equipment.
- Conduct comprehensive system evaluations and accurately identify equipment issues.
- Present repair options and recommendations clearly and professionally to homeowners.
- Educate customers on system performance, maintenance needs, and energy-efficiency opportunities.
- Identify opportunities for equipment replacement or system upgrades when appropriate.
- Build strong customer relationships through exceptional service and communication.
- Accurately document service findings, completed work, and recommendations.
- Maintain compliance with company policies, safety standards, and industry regulations.
- Ensure all work is completed with the highest level of quality and professionalism.
Benefits
- Hourly earning potential of $28–$36 plus commission.
- Weekly truck revenue bonus program, including 3% commission on equipment turnover.
- Accrued paid time off and 8 paid holidays.
- 401(k) with company match up to 30% of the employee's contribution.
- Professional development opportunities and continuous on-the-job training.
- Company-wide community service opportunities and community engagement.
- Stable, year-round work.
- Health insurance with four plan options; the majority of premiums are company-paid.
- Dental and vision insurance at minimal cost to employees.
- HSA and FSA plans.
- Company-paid life insurance and AD&D policy.
- Supplemental life insurance plans.
- Company-paid Employee Assistance Program.
- Short- and long-term disability insurance.
- Legal insurance plans.
- Critical illness and accident insurance.
- Pet insurance plans.
- Identity theft protection program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
