HVAC Service Technician - TN

Wrench Group • Nashville, TN

4d

About The Position

Coolray Heating, Cooling, Plumbing & Electrical is seeking experienced, customer-focused HVAC Service Technicians to join its growing Nashville team. The technician diagnoses, repairs, and maintains residential heating and cooling systems while providing an excellent customer experience. They serve as a trusted advisor to homeowners, explain available options, and recommend solutions that improve comfort, efficiency, and system reliability.

Requirements

• Previous residential HVAC service and troubleshooting experience.
• Strong diagnostic and repair skills across a variety of HVAC systems.
• Excellent customer service and communication abilities.
• Strong mechanical aptitude and problem-solving skills.
• Ability to work independently and manage a daily service schedule.
• Results-driven mindset and commitment to outstanding customer experiences.
• Strong attention to detail and quality workmanship.
• Ability to explain technical information effectively to homeowners.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain residential HVAC systems.
• Perform service and preventive maintenance on furnaces, air conditioners, heat pumps, and related equipment.
• Conduct comprehensive system evaluations and accurately identify equipment issues.
• Present repair options and recommendations clearly and professionally to homeowners.
• Educate customers on system performance, maintenance needs, and energy-efficiency opportunities.
• Identify appropriate opportunities for equipment replacement or system upgrades.
• Build strong customer relationships through exceptional service and communication.
• Accurately document service findings, completed work, and recommendations.
• Follow company policies, safety standards, and industry regulations.
• Complete all work to a high standard of quality and professionalism.

Benefits

• Hourly earning potential of $28–$36 per hour plus commission.
• Weekly truck revenue bonus program.
• 3% commission on equipment turnover.
• Accrued paid time off.
• Eight paid holidays.
• 401(k) with company match of up to 30% of the employee's contribution.
• Professional development opportunities and continuous on-the-job training.
• Company-wide community service opportunities and community engagement.
• Stable, year-round work.
• Health insurance with four plan options and most premiums paid by the company.
• Dental and vision insurance at minimal cost to employees.
• Health savings and flexible spending account plans.
• Company-paid life insurance and AD&D policy.
• Supplemental life insurance plans.
• Company-paid Employee Assistance Program.
• Short- and long-term disability insurance.
• Legal insurance plans.
• Critical illness and accident insurance.
• Pet insurance plans.
• Identity theft protection program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed