HVAC Service Technician

Hidden Talent•Coolville, OH

12d•Onsite

About The Position

The HVAC Service Technician installs, maintains, diagnoses, and repairs residential and commercial heating, cooling, refrigeration, and ventilation systems. This is a full-time, field-based, customer-facing position covering a defined service territory in Southeastern Ohio and adjacent West Virginia communities. Technicians work independently and provide service at residential homes, commercial properties, schools, restaurants, convenience stores, and other commercial locations. The standard schedule is Monday through Friday, with rotating on-call availability for after-hours emergencies. The role includes servicing HVAC and refrigeration equipment, completing preventative maintenance under annual service contracts, installing and commissioning equipment, and responding to emergency calls. Technicians document work through the company dispatch and invoicing platform, maintain a stocked service vehicle, and follow applicable safety procedures. Company-provided resources include a service van, uniforms, tools, and diagnostic equipment.

Requirements

Minimum 3 years of field experience in HVAC installation and service.
EPA Section 608 Universal Certification, required prior to or within 60 days of hire.
Demonstrated proficiency in diagnosing and repairing residential and commercial HVAC systems.
Valid Ohio driver's license with a clean driving record.
Ability to read and interpret wiring diagrams, equipment manuals, and installation specifications.
Physical ability to lift up to 75 lbs., work in confined spaces, climb ladders, and work in varying weather conditions.
Reliable, punctual, and self-motivated, with the ability to independently manage a daily schedule of service calls.
Strong customer communication skills, including the ability to explain technical issues clearly and build trust with residential and commercial clients.

Nice To Haves

NATE (North American Technician Excellence) certification in one or more specialty areas.
Experience with commercial refrigeration systems, including walk-in coolers, reach-in refrigeration, and ice machines.
Familiarity with Carrier equipment and controls.
Experience with Generac standby generator installation and service.
Ohio HVAC Contractor License or progress toward licensure.
Experience using field service or dispatch software for job documentation.

Responsibilities

Diagnose, service, and repair residential and light commercial HVAC systems, including furnaces, heat pumps, central air conditioning, ductless mini-splits, and ventilation equipment.
Service and repair commercial refrigeration systems, including walk-in coolers and freezers, reach-in refrigeration, ice machines, and rooftop commercial HVAC units.
Perform preventative maintenance on HVAC and refrigeration systems under annual service contracts and document completed work.
Install HVAC and refrigeration equipment at residential and commercial properties, including system startup, commissioning, and customer walkthroughs.
Respond to emergency service calls in a timely manner and participate in an after-hours on-call rotation.
Diagnose system issues and communicate findings and repair options clearly and professionally to customers.
Complete service documentation, including work orders, parts used, time on site, and customer signatures, using the company dispatch and invoicing platform.
Maintain a clean, organized, and fully stocked service vehicle.
Follow safety protocols for refrigerant handling, electrical work, ladders, and fall protection.
Support generator installation and service work as needed, including Generac residential and commercial standby systems.
Represent Twin Oaks Refrigeration professionally through appearance, communication, and workmanship.