HVAC Service Technician III
About The Position
Under minimal supervision, the HVAC Service Technician III performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting company products and services. The role works under the direction of the Field Supervisor or General Manager. The technician responds to service and maintenance calls, diagnoses and repairs heating, air conditioning, ventilation, and refrigeration equipment, performs routine cleaning and maintenance, and identifies potential equipment problems. The position also includes managing parts and vehicle stock, documenting customer calls and collecting payments, communicating with dispatch, and maintaining company property and tools. The role requires regular, reliable attendance and the ability to work flexible hours and on-call shifts as needed.
Requirements
- High school diploma or GED, additional training, and at least 4 years of HVAC experience with technical training certification.
- Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the geographical work area.
- EPA and safety certifications.
- Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
- Proficient mechanical aptitude and ability to operate necessary tools and equipment.
- Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
- Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
- Ability to install a basic duct fitting.
- Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
- Effective communication skills to address customer issues, complaints, and concerns.
- Effective time-management and organizational skills.
- Valid driver's license with an acceptable driving record.
- Availability to work flexible hours and on-call shifts as needed.
- Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
- Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
- Natural or corrected vision for close, distance, and peripheral vision with normal depth perception.
- Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.
Responsibilities
- Perform residential and/or light commercial service and maintenance calls under minimal supervision.
- Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
- Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
- Inspect and run diagnostics on equipment to identify potential problems and prevent premature breakdowns or callbacks.
- Complete routine maintenance and equipment cleaning as needed or required.
- Deliver and remove parts and equipment needed to complete service work.
- Record required customer-call information using a handheld device; complete forms and paperwork accurately and on time; and collect customer payments.
- Communicate with dispatch while on duty to provide accurate activity and availability updates.
- Deliver excellent customer service and sustain high levels of customer satisfaction.
- Promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
- Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
- Represent the company professionally, honestly, and ethically in business matters and activities.
- Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
- Perform similar or other duties as needed or assigned.
- Maintain regular, reliable attendance.
Benefits
- Incentive and bonus opportunities, depending on position.
- Generous paid time off: 24 paid days off during the first year for vacation, personal holidays, and national holidays; 29 paid days off after the second year.
- Advancement and career-growth opportunities across the U.S.
- Company-sponsored medical, dental, and vision insurance.
- Company-provided smartphone, tablet, uniform plan, and tool replacement program.
- Internal Training Academy.
- 401(k) retirement savings plan with company matching contributions.
- Company-paid employee life insurance, with options for the employee's family.
- Short-term and long-term disability insurance options.
- Supplemental benefits including legal advice, pet insurance, and health advocacy programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
