HVAC Service Technician III

Service Experts Heating & Air Conditioning•Scarborough, ME

2d•Onsite

About The Position

Under general supervision, the HVAC Service Technician III performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting company products and services. The role works under the direction of the Field Supervisor or General Manager and involves customer service calls, equipment diagnostics and repair, routine maintenance, documentation, payment collection, coordination with dispatch, and care of company vehicles, tools, and equipment. The position is based at 30 Center St, Scarborough, ME 04074. The technician is expected to represent the company professionally and ethically, maintain accurate service records, follow established procedures, keep the service vehicle stocked, and attend reliably. The work requires technical proficiency across HVAC, ventilation, and refrigeration systems, along with the physical ability to access equipment in varied locations and environmental conditions. Flexible hours and on-call shifts may be needed.

Requirements

High school diploma or GED, with additional training and technical training certification.
At least 4 years of HVAC experience.
Required technical training certification.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems and balance airflow, and align belts and pulleys, with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and in a timely manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment required to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, completely, accurately, and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate updates on activities and availability.
Deliver excellent customer service and maintain high levels of customer satisfaction.
Promote products and services to customers and share replacement-product sales leads with the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures and processes; keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in business matters and activities.
Maintain regular, reliable attendance.
Perform other similar duties as needed or assigned.

Benefits

24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone and tablet.
Uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.
Incentive and bonus opportunities, depending on the position.
Training, support, and opportunities for professional growth and advancement.