Service Technician III HVAC

Progress Residential•Dallas, TX

About The Position

The Service Technician III - HVAC is part of the Property Management team and helps provide an outstanding customer experience while controlling costs and expenses. The role inspects, troubleshoots, and repairs HVAC systems in Progress Residential single-family homes, with additional residential maintenance and repairs as needed. The technician responds to scheduled, unscheduled, and emergency maintenance requests, assesses issues, and completes repairs professionally and promptly. The role also requires monitoring property conditions and addressing unsafe conditions, following company policies and applicable state and federal regulations, and upholding workplace safety standards. Additional duties may be assigned based on company needs.

Requirements

High school diploma or equivalent.
At least 5 years of general service and maintenance experience, including areas such as painting, plumbing, carpentry, electrical work, and drywall repair.
EPA Certification.
At least 5 years of experience maintaining, cleaning, inspecting, and repairing warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical systems.
Own basic tools required for ongoing residential service work.
Reliable daily transportation capable of safely and professionally carrying required materials, such as ladders, water heaters, and appliances.
Valid driver's license in the working state.
Availability for on-call service, weekends, and evenings as needed.
Ability to work under pressure and meet multiple, sometimes competing, tight deadlines.
Ability to interact tactfully and professionally with residents, vendors, and contractors.
Strong organizational, communication, and interpersonal skills.
Ability to sit and stand for several hours, climb stairs repeatedly, and lift 50 pounds with ease.
Knowledge of applicable laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office and proficiency with handheld computers.
Honesty, ethical conduct, and ability to handle matters confidentially.

Nice To Haves

Technical college or trade program education with HVAC certification.
Experience repairing residential appliances of all makes and models in customers’ homes.
Ability to maintain, inspect, diagnose, troubleshoot, and repair or replace components on standard household appliances.
Ability to install residential appliances of all makes and models.
Previous experience in the single-family or multifamily rental industry.

Responsibilities

Assess service requests and determine appropriate steps to resolve them while providing excellent customer service.
Perform scheduled, unscheduled, and emergency preventive maintenance, inspections, and repairs or replacements of equipment and systems.
Maintain and repair electrical, plumbing, HVAC, appliance, irrigation, structural, flooring, roofing, lighting, fireplace, door, window, leak, drywall, painting, and pool-related systems and areas as needed.
Diagnose advanced HVAC problems and repair or replace defective equipment, components, or wiring.
Report major repairs or replacements before incurring expenditures.
Monitor property conditions and take immediate steps to correct unsafe conditions.
Follow company policies, procedures, applicable state and federal regulations, and workplace safety standards.
Complete service requests professionally and promptly.
Maintain regular attendance and punctuality.
Perform other duties as assigned.