HVAC Service Senior Controls Technician

Johnson Controls • Folsom, CA

4d

About The Position

Under minimal supervision, the HVAC Service Senior Controls Technician conducts preventive maintenance, repairs, installations, commissioning, and general servicing of building automation, building controls, facilities management, and energy management systems. The role involves detailed troubleshooting and requires a high level of technical competence, including mentoring control, service, and mechanical technicians on building automation activities. The technician works directly with customers onsite to deliver high customer satisfaction, resolve service issues, improve building efficiency, and recommend solutions and system enhancements.

The position also supports project design, configuration, programming, installation, commissioning, documentation, and closeout. It involves coordinating with customers, branch and project teams, subcontractors, and other trades; providing technical recommendations and quotes; and supporting the training of customers and technical staff. The technician is expected to follow Johnson Controls and customer safety standards and maintain technical proficiency through self-study and required certifications.

Requirements

• At least four years of commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
• Graduate of a vocational school program or an associate degree in a technical field, or two years of experience servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills for representing Johnson Controls at customer sites.
• Ability to explain technical information to technical and non-technical audiences.
• Demonstrated writing skills and understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
• Willingness to learn and take responsibility for system troubleshooting, repair, and aftermarket services as a member of a North America Branch team.

Responsibilities

• Conduct preventive maintenance, repair, installation, commissioning, and servicing of building systems, including detailed troubleshooting.
• Diagnose and repair complex control-system malfunctions, including testing and modifying systems software in multiple languages.
• Consult with customers using gathered data and site assessments; propose retrofits, upgrades, and enhancements to existing equipment.
• Provide technical recommendations and sales leads, promote add-on work, and provide quotes for recommended solutions.
• Manage assigned work efficiently to meet professional standards and customer satisfaction; report problems or changes to management promptly.
• Coordinate activities with branch managers, service managers, project managers, subcontractors, and other project participants.
• Provide sketches of field changes and discrepancies for engineering corrections and drawings; assist with job layouts and bid proposals.
• Communicate with customers upon arrival and before leaving the work site, keep them informed about service and outstanding issues, and recommend enhancements, upgrades, and replacements.
• Follow Johnson Controls and customer safety standards; provide safety leadership and instruction to branch controls technicians and safety awareness when working with subcontractors onsite.
• Train customers in control-system operations and provide manuals and documentation for training as required.
• Mentor and support certification of Controls Technicians and Service Technicians on complex building automation systems; coach and train technical staff on non-complex, non-critical equipment.
• Compile job documentation, including certificates of completion, customer training forms, training certificates, and punch lists.
• Conduct self-study and complete required certifications to maintain technical proficiency in company product lines.
• Assist with design and configuration of building control systems according to contract documents, including flow diagrams, sequences of operations, bills of material, network layouts, and electrical schematics.
• Assist in developing and testing software programs needed to operate systems according to project requirements.
• Compile or complete project as-built and closeout documentation; assist with drawings and equipment schedules for submittals and installation.
• Select, order, and track delivery of materials for assigned projects, and coordinate factory-mounting processes to meet schedules.
• Assist with loading and commissioning system- and network-level controllers; validate system functionality and troubleshoot with subcontractors and other trades.
• Provide field-change information to the project team for as-built drawings and software as needed.
• Keep management and the JCI contractor or customer informed of job progress and issues.
• Assist with site-specific training for building owners and operators on the total building control system.
• Participate in release meetings with the project field team.
• Perform other duties related to installing, commissioning, and servicing building controls and facilities and energy management systems as assigned.

Benefits

• Competitive salary.
• Incentive programs for referral leads and quoting planned service agreements or L&M, with payouts up to 6% of sale value.
• Paid vacation, holidays, and sick time; 10 vacation days during the first year.
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available on day one.
• Collaborative team environment.
• Dedication to safety through the Zero Harm policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree