HVAC Controls Service Technician

divcon • Midland, TX

8d • Onsite

About The Position

The Service Technician provides on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). The role involves hands-on field work to help ensure customer systems operate reliably, efficiently, and in accordance with Divcon standards. It is customer-facing and requires technical aptitude, practical problem-solving, and a commitment to service excellence.

The Lead Service Technician also supports the technicians assigned to their team as the primary technical resource for customer troubleshooting, provides feedback to sales on service-work quotes, and works with the Field Service Manager and VP of Service to identify training opportunities for themselves and their teams.

Requirements

• At least 3 years of experience with Delta Controls, preferred, or similar BAS platforms such as Tridium Niagara, Schneider, Siemens, or Johnson Controls.
• Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
• Advanced networking knowledge, including IP addressing, BACnet, and MSTP.
• Ability to read wiring diagrams, control drawings, and point lists.
• Strong troubleshooting skills and mechanical/electrical aptitude.
• Excellent communication skills and ability to interact professionally with customers.
• Strong attention to detail, organization, and documentation accuracy.
• Valid driver’s license and ability to travel locally.
• Experience with remote monitoring platforms or a service desk support environment.
• Previous experience performing corrective service or field diagnostics for BAS/HVAC systems.
• Strong leadership skills, including the ability to motivate, develop, and hold team members accountable.
• Strong training and coaching skills to develop employees and support continuous learning.
• Ability to travel frequently by car or plane as needed to job sites.
• Ability to stand, walk, and move throughout job sites for extended periods.
• Ability to climb ladders, stairs, and lifts as required.
• Ability to bend, kneel, crouch, and work in tight or confined spaces.
• Ability to lift, carry, and maneuver equipment and materials weighing up to 50 pounds.
• Manual dexterity to handle tools, wiring, and small components.
• Ability to work at heights and in varying indoor and outdoor conditions.
• Visual keenness to read schematics, labels, and digital displays.
• Ability to hear and respond to alarms, equipment sounds, and verbal instructions.
• Capability to safely operate hand and power tools.

Responsibilities

• Troubleshoot, diagnose, and repair Delta Controls BAS on site, including controllers, sensors, actuators, and networked devices.
• Support commissioning, system startups, point-to-point verification, and functional testing under the guidance of engineering or senior technicians.
• Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
• Perform firmware updates, configuration changes, and minor programming adjustments as directed.
• Conduct scheduled preventative maintenance, system inspections, and health checks.
• Identify failing or at-risk components and recommend corrective actions.
• Assist with system optimization to improve performance, reliability, and energy efficiency.
• Represent Divcon on site and maintain a professional, customer-focused approach.
• Explain system issues, findings, and corrective actions to customers in non-technical terms.
• Coordinate with customers regarding access, scheduling, and service completion.
• Document service activities, findings, and resolutions in Divcon’s service management system.
• Record parts usage, system changes, and follow-up recommendations.
• Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
• Work with Service Engineers, Project Teams, and Controls Engineers on advanced troubleshooting or escalations.
• Support handoff between project completion and ongoing service contracts.
• Participate in knowledge-sharing and continuous-improvement initiatives.
• Coordinate best practices, training, and support for technicians assigned to the Lead Service Technician team.
• Suggest internal and external training courses to leadership for technicians.
• Assist the office team in quoting new service-work opportunities.
• Provide technical troubleshooting support to assigned technicians and feedback to sales on quotes.
• Work with the Field Service Manager and VP of Service to identify training opportunities for self and team members.

Benefits

• Opportunities for growth, hands-on training, and career advancement.
• Medical, dental, and vision insurance; 100% of individual medical premiums are covered, with help offsetting family coverage costs.
• 401(k) with employer match, eligible after 90 days.
• Short- and long-term disability coverage at no cost to employees.
• Flexible PTO with no accrual requirement.
• For eligible field-based roles requiring travel: business travel expenses, per diem, phone allowance, tools, and PPE provided at no cost.
• Paid training for eligible field-based employees.
• Additional reimbursable business expenses for eligible field-based employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed