HVAC Service Operations Manager 1

Johnson Controls • St. Louis, MO

1d • Onsite

About The Position

As a global leader in smart, healthy and sustainable buildings, Johnson Controls' mission is to reimagine the performance of buildings to serve people, places and the planet. This role manages a truck-based service business, focusing on growing the labor and material business, including revenue, gross margin, and service asset management. The position deploys and maintains standardized tools, systems, and support for the Service Team, managing resources to maximize customer satisfaction and improve productivity and profitability. The role also involves effectively recruiting, developing, and retaining employees, ensuring overall operational excellence and service growth.

Requirements

• College degree or equivalent combination of education and experience.
• A minimum of 10 years’ experience in the HVAC field.
• Communicate effectively with both internal and external customers, both verbally and in writing.
• Take ownership of issues and resolutions, whether working independently or as part of a team.
• Comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence.
• Proven organizational and time management skills.
• Customer satisfaction is your priority.

Nice To Haves

• Bachelor’s in a technical field.
• 5 years of supervisory experience.
• 1-2 years related site coordination and project management experience.
• 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
• Experience using service management software and financial accounting systems.
• Excellent verbal and written communication skills.
• Strong computer skills in a Microsoft Office environment.
• Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.

Responsibilities

• Manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management.
• Deploys and maintains standardized tools, systems and support for the Service Team.
• Manages resources to maximize customer satisfaction and improve productivity and profitability.
• Effectively recruits, develops and retains employees.
• Ensures overall operational excellence and service growth.
• Set and monitor goals for overall team growth and profitability.
• Lead the efforts of the Service Team to ensure productivity, consistency and quality.
• Respond and assist with the closure of warranty-related issues.
• Manage customer relationships and drive issue resolution.
• Assist with monthly forecasting and management of overhead accounts.
• Maintain optimum team staffing levels through labor forecasting, planning, and management.
• Recruit, hire and retain team staff.
• Work with direct reports and Team Technical Leads to create effective development performance plans.
• Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports.
• Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.
• Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.
• Take responsibility for safety performance and program compliance.
• Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.
• Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive Bonus plan
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees