HVAC Operations Manager

Nextech • DuPont, WA

18h • Onsite

About The Position

Join Nextech, a leader in the HVAC/R service industry with over 30 years of experience and more than 2,000 team members nationwide. This role is for an HVAC/R Service Operations Manager who will oversee the service department's operations and HVAC Technicians. The manager will work directly with the team to support staff, organize, direct, coordinate, and control service activities to achieve outstanding customer service and brand recognition. The ideal candidate should possess previous HVAC Technical experience, high energy, and effective communication skills. This position is critical for the development of the operational team and ensuring the quality of support provided to customers.

Requirements

• 7+ years of Management experience for an HVAC contracting business or building-related services company
• Have an HVAC/R Technical Background
• Understanding of the principles of quality management with respect to effective communication
• Experience with management and conflict resolution
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Excellent interpersonal and communication skills, both written and oral
• Advanced Microsoft Office and computer literacy

Responsibilities

• Responsible for full financial for operations
• Review company reports such as PMs, CINB, SLA and P&L and share with team
• Take calls for customer escalation issues & being able to provide a solution
• Ensure company goals are met monthly/quarterly/yearly
• Manage all Service-Level Agreements (SLA) with current/new clients
• Recruit, hire, and develop service operations team
• Develop training plan for service support team
• Delivery of goals and metrics for assigned group
• Evaluate and perform annual reviews
• Identify and communicate where improvements can be utilized
• Quality assurance on all work performed at customer facilities
• Cover in absence of the next level managers
• Create, communicate, and send weekly activity schedule to VP of Operations

Benefits

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees