HVAC Service Manager

Johnson Controls • Calgary, AB

8d • Hybrid

About The Position

The HVAC Service Manager is a field operations leader in one of Johnson Controls branches, spending 70% of their time in the field managing technicians, building customer relations, and 30% in the office. This role is responsible for developing, coaching, and mentoring a team of Truck Based HVAC Mechanics and Controls Technicians in Calgary and surrounding areas. The manager drives the profitability and productivity of the team and is responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business for the team’s customer base, as well as managing customer relationship development and satisfaction.

Requirements

• Technical school training combined with 8+ years’ experience in the HVAC is required.
• Experience in an HVAC supervisory role with responsibility for the productivity and development of others is required.
• 3+ years in a similar service management role preferred.
• Strong ability to prioritize work activities for the team.
• Basic financial accounting knowledge and experience.
• Proficiency in MS office applications.
• Must be available for travel locally and within the province.

Responsibilities

• Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drives L&M growth.
• Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Procuring and maintaining fleet and tools inventory.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
• Reviews and approves all L&M quotations.
• Responsible for budgeting, forecasting, accounts payables/receivables.
• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
• Responsible for safety performance and program compliance.

Benefits

• Competitive salary and commission Plan
• Paid vacation/holidays/sick time - Available from day one
• Comprehensive benefits package including medical, dental, and vision care - Available from day one
• Extensive product and on the job/cross training opportunities
• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed