HVAC Service Manager

Oceanside Services • Allenhurst, NJ

7d • Onsite

About The Position

Oceanside Services is growing, and we’re looking for a HVAC Service Manager to lead our service team into the next phase of that growth. This role is ideal for a hands‑on, people‑first leader who knows how to build trust, drive performance, and develop technicians while maintaining an exceptional customer experience. You are a driver—someone who leads from the front, takes initiative, and creates momentum. You’re comfortable setting expectations, making decisions, and holding people accountable, while still being a coach and developer at heart.

Requirements

• Proven experience leading frontline teams (trade, service, or technician‑based environments preferred)
• Ability to learn HVAC operations quickly, if not already experienced
• Strong understanding of KPI‑driven management
• Demonstrated success developing employees through coaching and training
• Excellent communication and customer‑resolution skills

Nice To Haves

• An HVAC background is helpful, but not required

Responsibilities

• Build trust and respect quickly with a team of service technicians
• Establish clear expectations and consistent leadership rhythms
• Create a positive, performance‑driven culture focused on accountability and growth
• Lead Right Tech, Right Call / call‑by‑call execution in the field
• Maintain a strong understanding of dispatching for profit and collaborate closely with dispatch
• Use data to drive decisions by tracking KPIs and executing improvement plans
• Actively coach technicians to improve technical, sales, and customer‑facing skills
• Identify training needs and run both technical and sales training programs
• Build bench strength and career paths for high‑potential employees
• Clearly communicate expectations, goals, and performance feedback
• De‑escalate customer situations professionally and effectively
• Consistently connect initiatives to the “why” to gain technician buy‑in
• Balance daily operations with long‑term employee and customer retention
• Prioritize quality, consistency, and culture—not just closing tickets

Benefits

• Competitive compensation
• Benefits
• Opportunities for advancement
• A culture that values people, performance, and doing things the right way

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees