HVAC Service Manager

Blue Dot Heating, Air Conditioning•Baltimore, MD

4d•$110,000 - $120,000

About The Position

Blue Dot Services of Maryland, in partnership with American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day. We are seeking an experienced HVAC Service Manager to lead and develop our residential HVAC service department, manage HVAC technicians, and ensure high-quality heating and air conditioning service operations.

Requirements

3 years of HVAC service experience and/or HVAC management experience
Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance
Valid driver’s license with a good driving record
Strong leadership, communication, computer, and analytical skills
Ability to manage people, operations, and budgets effectively

Nice To Haves

State license and HVAC code knowledge preferred

Responsibilities

Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management
Oversee daily operations of residential HVAC service calls and repairs
Monitor labor costs, materials, equipment, and expenses to maintain service department profitability
Ensure HVAC service quality, customer satisfaction, and operational efficiency
Coordinate with dispatch and customer service teams to optimize technician scheduling
Conduct job site inspections and ensure compliance with HVAC codes and safety standards
Track department operations including technician productivity, tools, vehicles, and equipment
Provide hands-on training and development for HVAC service technicians
Lead regular technician meetings and monitor key performance indicators (KPIs)