HVAC Sales / Service Manager

Goettl Career•Austin, TX

1d•Onsite

About The Position

This role is for an HVAC Service Manager who will hold the standard of 'Do Things The Right Way, Not The Easy Way®' at the service level every day. The manager will not just oversee technicians but will coach them, sharpen their diagnostics, ensure every call is run correctly, and follow through when it is not. This position reports to the HVAC Operations Manager and collaborates with scheduling, quality control, training, and customer satisfaction. The role offers real authority to coach, train, and improve the team in a high-volume, year-round market.

Requirements

Technical knowledge of HVAC systems — you understand how the equipment works, not just how to manage the people working on it
Experience with ServiceTitan or comparable field service management software
3+ years in the home services industry, with experience in a leadership or senior technical role preferred
Working knowledge of HVAC diagnostics, service call structure, and repair best practices
Strong leadership skills with a clear focus on coaching and developing technicians
Knowledge of sales process and proposal follow-up strategy
Excellent communication skills — you can deliver direct feedback and still keep the team moving forward
Strong conflict resolution and decision-making skills
Comfortable working under pressure and managing multiple priorities
High school diploma or equivalent

Responsibilities

Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time
Drive accountability for first-time fix rates and accurate service recommendations
Monitor technician performance on service calls and provide real-time coaching when it’s needed
Mentor technicians to sharpen their troubleshooting and customer communication skills
Analyze service call data to identify trends, training gaps, and areas to improve
Lead weekly technician training sessions
Ensure technicians follow the five-step process on every call
Conduct “happy calls” to verify customer satisfaction and catch issues before they escalate
Run rehash calls on unsold proposals to maximize conversion and build customer trust
Conduct compliance calls to verify service integrity and adherence to Goettl standards
Collaborate with scheduling and other departments to optimize technician efficiency
Communicate marketing campaigns and promotions to the service team