HVAC Service Manager
Degree Heating & Cooling•Glastonbury, CT
•Onsite
About The Position
Degree Heating & Cooling is seeking a proven HVAC leader to build, lead, and grow one of Connecticut's premier residential HVAC service teams. This role offers autonomy to make decisions, coach the team, improve performance, and partner directly with the General Manager. The ideal candidate will have an ownership mentality, enjoy mentoring technicians, improving operations, holding people accountable, and celebrating wins.
Requirements
- Strong knowledge of HVAC systems, components, and installation practices.
- Experience managing a team of HVAC technicians with excellent leadership and communication skills.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proven experience leading a growing team to success.
- Ability and willingness to motivate and develop the team.
- Excellent written and verbal communication skills.
- Valid driver’s license with an insurable driving record.
- Must consider safety one’s primary job and must have general knowledge of safe working practices and OSHA requirements.
- Must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces.
- The ability to regularly lift and/or move 50+ lbs is required.
- The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons.
Responsibilities
- Manage, inspire, coach, train, and develop residential service and maintenance technicians to ensure quality, timely, and profitable work.
- Understand sales criteria (conversion & average ticket) and hold technicians accountable to meet and exceed revenue goals.
- Hold weekly 1:1s with technicians for performance reviews and personal check-ins.
- Perform weekly ride-a-longs to ensure service system processes are followed.
- Review technicians’ work (in person & via ServiceTitan) to ensure quality and established standards.
- Provide technical support, either directly or through Field Supervisors.
- Ensure neatness of dress & care of equipment, including vehicle maintenance & readiness.
- Ensure safety compliance.
- Recruit, interview, hire, and train technicians in conjunction with General Manager to meet budget.
- Submit/review payroll for technicians to accounting weekly.
- Conduct capacity planning for the job board by collaborating with CSRs and Dispatchers.
- Collaborate with Dispatcher to maximize revenue through ‘Right Tech Right Call’.
- Manage on-call schedule for technicians.
- Work with Dispatcher and other office staff to ensure warranty / parts returns are conducted promptly and clients are updated.
- Ensure technician truck stock is replenished through material control processes.
- Organize and conduct weekly technical and sales training.
Benefits
- Competitive Pay
- Various medical, dental & vision plans, including 100% employer covered options for you
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Paid training opportunities
- Countless internal career growth opportunities
- 6 company paid holidays
- 3 weeks of PTO
- Paid Parental Leave Policy
- Company Branded Shirts and Sweatshirts
- Free Gatorade in the summer
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
