HVAC Service Manager
About The Position
Degree Heating & Cooling is an established company with over 30 years of experience providing top tier service and quality products in many areas around the Glastonbury, CT area. This isn't just another Service Manager position; it's an opportunity to build, lead, and grow one of Connecticut's premier residential HVAC service teams. Degree Heating & Cooling is looking for a proven HVAC leader who knows how to develop technicians, create a winning culture, and drive exceptional customer experiences. You'll have the autonomy to make decisions, coach your team, improve performance, and partner directly with the General Manager to continue growing an already successful business. If you're the type of leader who enjoys mentoring technicians, improving operations, holding people accountable, and celebrating wins together, you'll fit right in. We're looking for someone with an ownership mentality who's ready to make a lasting impact, not just manage a schedule.
Requirements
- Strong knowledge of HVAC systems, components, and installation practices
- Experience managing a team of HVAC technicians with excellent leadership and communication skills
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Proven experience leading a growing team to success
- Ability and willingness to motivate and develop the team
- Excellent written and verbal communication skills
- Valid driver’s license with an insurable driving record
Responsibilities
- Manage, inspire, coach, train, and develop residential service and maintenance technicians to ensure quality, timely, and profitable work
- Understand the sales criteria – conversion & average ticket – for work types and hold technicians accountable to meet and exceed revenue goals
- Hold weekly 1:1’s with technicians to conduct performance reviews and personal check-ins
- Perform weekly ride-a-longs to ensure service system processes are being followed
- Review technicians’ work – in person & via ServiceTitan - to ensure quality & established standards are being followed
- Provide technical support, either directly or through Field Supervisors
- Ensure neatness of dress & care of equipment, including vehicle maintenance & readiness
- Ensure safety compliance
- Recruit, interview, hire, and train technicians in conjunction with General Manager to meet budget
- Submit/review payroll for technicians to accounting weekly
- Conduct capacity planning for the job board by collaborating with CSRs and Dispatchers
- Collaborate with Dispatcher to maximize revenue through ‘Right Tech Right Call’
- Manage on-call schedule for technicians
- Work with Dispatcher and other office staff to ensure warranty / parts returns are conducted promptly and clients are updated
- Ensure technician truck stock is replenished through material control processes
- Organize and conduct weekly technical and sales training
Benefits
- Various medical, dental & vision plans, including 100% employer covered options for you
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Paid training opportunities
- Countless internal career growth opportunities
- 6 company paid holidays
- 3 weeks of PTO
- Paid Parental Leave Policy
- Company Branded Shirts and Sweatshirts
- free Gatorade in the summer
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
