HVAC Sales / Service Manager

Goettl Career•Phoenix, AZ

1d•Onsite

About The Position

Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company’s values to this day. HVAC Service Managers are responsible for leading technicians and directly driving revenue through strong sales execution. This role owns sales performance across all HVAC channels and is accountable for achieving budgeted gross profit, increasing average ticket, improving close rates, and supporting and closing equipment and repair sales when needed. This is a sales leadership role with direct responsibility for revenue production, not solely a technical or administrative position. This is a full time salaried position with incentive plan!

Requirements

Proven track record of achieving or exceeding HVAC sales targets (revenue, average ticket, close rate)
Strong ability to close equipment and repair sales (in-home and remote)
Experience coaching and developing technicians to improve sales performance
Demonstrated ability to drive KPI performance across a team
Strong communication and leadership skills, including training and group facilitation
Highly organized with the ability to manage multiple priorities in a fast-paced environment
Proficient with business systems and technology (ServiceTitan experience a plus)
Valid driver’s license with a clean driving record
Ability to pass a background check and drug screening
Authorized to work in the United State

Nice To Haves

3+ years sales experience
3+ years of experience in HVAC
3+ years of experience in a manager role
Service Titan experience

Responsibilities

Own HVAC sales performance from lead to close , including revenue, average ticket, and close rate
Coach and develop technicians into high-performing sales professionals through ride-alongs, debriefs, and weekly training
Support and close equipment and repair sales (in-home, phone, or virtual) when needed
Drive revenue growth by improving conversion rates, pricing strategy, and sales execution
Rehash and follow up on unsold estimates to capture additional revenue opportunities
Ensure every customer receives multiple solution options and a 5-star experience
Guide system design decisions to align customer needs with high-value solutions
Track, review, and manage branch-level sales performance and KPIs
Oversee estimates, financing options, and deal completion to ensure a smooth customer experience
Maintain accountability across the team for performance, time management, and results
Ensure accurate job documentation and adherence to company processes and compliance standards