HVAC Service Manager

Horizon Services•Audubon, PA

2d•Onsite

About The Position

Horizon Services, Inc. is seeking a dynamic and goal-oriented HVAC Service Manager for its Audubon, PA location. The ideal candidate will be a self-motivated leader with demonstrated people development skills. This role involves managing a team of 15+ employees and coordinating HVAC services and repairs to meet customer needs. Horizon Services is the largest and most-respected Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning company in Delaware, Pennsylvania, Maryland, and New Jersey, with over 24 years of established reputation for service, quality, and reliability.

Requirements

10+ Years within the HVAC Residential Industry
Must have HVAC experience (commercial experience only is not sufficient)
3+ Year's experience in a service management role within the industry
Technical School diploma or certificate of completion
Associates Degree
Knowledge of HVAC equipment, tools, and materials
Extensive technical skills within the trade
Customer/Client Interfacing Ability
Ability and willingness to work a flexible schedule as necessary to meet customer requirements
Understanding of operational concepts including planning, scheduling, and logistics
Demonstrated excellent written and verbal communications skills
Proficient in Microsoft Office, including Word and Excel

Responsibilities

Directly manages Service and Dispatch staff members, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Stays abreast of industry technological developments and conveys this knowledge to team members.
Coordinates team member activities to ensure individual and team goals are consistently achieved.
Ensures team members are working up to the highest standards in all aspects of their positions.
Conducts regular meetings with team members to review company policy and procedures, performance, quality, and safety statistics.
Interfaces effectively with other departments.
Ensures employees provide superior customer service.
Conducts ride-a-longs with Service Technicians.
Provides customer service support as necessary.
Responds to customer inquiries and problems in a timely manner.
Resolves excessive consumption problems.
Promotes and supports the Company brand.