HVAC Service Manager

Coopers Plumbing & Air•Bainbridge, GA

8d•$50,000 - $100,000•Onsite

About The Position

Cooper’s Plumbing & Air is seeking a talented HVAC Field Supervisor in the Southern GA/Tallahassee, FL area. This full-time role requires the ability to manage company workflow, inspire and facilitate training for technicians, ensure exceptional quality and efficiency, and successfully lead employees. The ideal candidate will be revenue-driven, capable of managing KPIs and expenses, creating and following processes, and holding others accountable.

Requirements

Minimum of 5 years proven management experience in the trades or trades-adjacent industry with the ability to lead and motivate others
History of demonstrating excellence in team development, leadership, sales/operations, and customer service
Strong problem-solving and organizational skills with close attention to detail; ability to multitask and prioritize
Strong computer skills
Excellent active listening, interpersonal, and communication skills
Ability to build and foster relationships
Good understanding of inventory management and logistics
Reliable team player with a positive attitude
Valid driver’s license
Clean driving record
Ability to pass a drug test and background check

Nice To Haves

Experience with Service Titan preferred

Responsibilities

Manage day to day activities to ensure the success of the HVAC Service Team
Create and implement company processes and procedures for the HVAC Service department
Effectively hire, coach and train technicians to maximize sales and customer service opportunities, ensuring technician accountability
Optimize employee development through routine ride alongs, one-on-one meetings with employees, and weekly trainings on soft and technical skills
Work with other company/department leaders in driving sales and profitability
Achieve budgeted revenue by meeting targeted ticket count, conversion rate, tech generation lead rate, and staffing levels
Achieve budgeted gross margin % by managing material and labor costs (overtime, productivity, and material cost)
Attend meetings regarding KPI targets, determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
Ensure that field work is performed in a safe, clean, timely, and orderly manner
Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
Assess and adjust manpower allocation daily in relation to customer demands and business needs
Continue to build and maintain a positive and successful team-oriented environment