HVAC Service Manager

Strada Services Careers • Montgomery, AL

5d • Onsite

About The Position

The HVAC Service Manager is responsible for overseeing the start-up and warranty operations, ensuring high-quality service and customer satisfaction. This role involves managing a team of technicians, handling warranty claims, implementing best practices, and coordinating with vendors and internal departments to improve service efficiency.

Requirements

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Strong technical knowledge of residential HVAC systems.
• Ability to diagnose and resolve HVAC system issues efficiently.
• High-quality organizational and problem-solving skills.
• Ability to work well under pressure and meet deadlines.
• High school diploma or equivalent required.
• Minimum of 5 years of HVAC field experience, including start-up, warranty, and service preferred.
• Previous managerial, technical, or sales experience in residential service operations.
• Valid driver’s license with a clean motor vehicle record.
• Ability to lift up to 30 pounds.
• Ability to work in attics and confined spaces.

Nice To Haves

• associate degree in related field preferred.
• EPA Certification: Preferred.

Responsibilities

• Lead, train, and mentor HVAC Start-Up & Warranty Technicians.
• Manage scheduling, performance evaluations, and disciplinary actions.
• Ensure compliance with company policies, safety regulations, and warranty procedures.
• Oversee the troubleshooting, start-up, and warranty processes for residential HVAC systems.
• Ensure all heating & cooling equipment is installed correctly and meets operational standards.
• Manage customer warranty claims and service requests, ensuring timely and effective resolution.
• Develop and maintain relationships with vendors and manufacturers to stay updated on warranty policies and new technologies.
• Track warranty trends and provide recommendations to improve service efficiency and reduce callbacks.
• Maintain a database of product registrations, warranty claims, and customer service interactions.
• Collaborate with internal teams to enhance processes and improve overall customer experience.
• Provide training and technical support to team members on troubleshooting and service procedures.
• Monitor and report on team performance, identifying areas for improvement.

Benefits

• Competitive Pay Rates, paid EVERY Friday
• Opportunities for Advancement
• Paid Time Off (PTO) – Start accruing on Day 1!
• Comprehensive Benefits Package available 1st of the month after 30 days, including: Health, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• Life Insurance and AD&D
• Company-Paid Basic Life Insurance for ALL Employees
• Educational Assistance
• 401(k) after 90 days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree