HVAC Service Manager

Mario Purchaser LLC•Federalsburg, MD

2h•Hybrid

About The Position

At Service Today, we pride ourselves on delivering top-notch services in heating, air conditioning, plumbing, and electrical work. Our reputation is built on our commitment to excellence and customer satisfaction. We offer a supportive and dynamic work environment where you can grow and succeed.

Requirements

Minimum of 3 years proven HVAC management and/or sales experience in the Service Industry
Proven record in: Team Development, Sales/Operations, Customer Service
Intermediate proficiency in MS Office Suite including proficient use of Excel and PowerPoint
Leadership & Accountability – Proven ability to lead, coach, & hold Technicians accountable for performance, quality, & safety standards.
Operational & Business Acumen – Strong understanding of performance drivers, resource management, inventory, and logistics.
Team Development & Technical Training – Ability to develop & elevate a technical workforce through hands-on training & mentorship.
Customer & Results Orientation – Drives high customer satisfaction while mobilizing teams to achieve branch goals.
Problem-Solving & Decision-Making – Effectively assesses challenges and implements practical, action-oriented solutions.
Communication & Collaboration – Strong interpersonal skills with the ability to work cross-functionally & professionally across teams.

Nice To Haves

Experience with Service Titan Preferred

Responsibilities

Lead and manage Service Technicians using key performance metrics to drive revenue, productivity, close rates, and customer satisfaction.
Provide ongoing field coaching, customer service development, and technical training to elevate team performance.
Recruit, retain, and develop high-performing Service Technicians through strategic sourcing and engagement efforts.
Partner with dispatch to align technician skillsets with service calls and optimize daily coverage and scheduling.
Monitor daily, weekly, and monthly performance; lead team meetings and huddles to drive accountability and results.
Oversee operational processes including payroll coordination, ticket review, truck inventory, AR issues, and day-to-day field support.
Conduct regular field visits for quality assurance, engagement, and hands-on coaching.
Collaborate with Branch Leadership to implement business strategies and ensure compliance and safety standards are met.