HVAC Service Coordinator

Daikin Applied Americas • Richmond, VA

1d • Onsite

About The Position

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator in our Richmond office! The Service Coordinator performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Requirements

• High school diploma or equivalent
• 3 years related experience in Mechanical, Electrical, Plumbing (MEP) service field
• Experience with Astea Alliance or other service tracking software
• Working knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Strong organization, problem-solving, and customer service skills

Nice To Haves

• 4 year bachelor’s degree

Responsibilities

• Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Track of time and attendance for Technicians
• Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed
• Invoice and bill customers
• Perform local office AP/AR functions.
• Follow up with customer to ensure that payment has been received
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Answer telephones and greets customers.
• Maintain professional and courteous customer contact.
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment.
• Maintain OSHA logs.
• Enter all information and maintains information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintain filing for office.
• Maintain office equipment (copier, telephone, fax, etc.)
• Organize and coordinates inventory processes.
• Provide initial notification of Workers Compensation claims to insurance carrier.

Benefits

• Multiple Medical insurance plan options + Dental and Vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays
• 40 hours paid sick time
• Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees