HVAC Service Coordinator

AIR Control Concepts•West Chester, PA

2d•Onsite

About The Position

The HVAC Service Coordinator for service agreement & equipment startups is a critical role responsible for ensuring these two critical areas run smoothly and support multiple service areas and sales offices. Energy Transfer Solutions is a leading provider of specialty commercial and industrial HVAC equipment and services. From our offices in West Chester, Pennsylvania, we serve customers throughout the Tri-State area (Pennsylvania, Delaware, and New Jersey). We work daily to provide unparalleled technical products and services by representing manufacturers who share our desire to exceed our customers' expectations. Established in June 2003 primarily as an equipment manufacturers representative, we have continued to expand on these relationships to allow our clients to partner with our firm utilizing us as their HVAC specialist.

Requirements

Proven experience in Commercial/Industrial or Residential HVAC, or a related field
3+ years of experience in a HVAC Coordinator/dispatch role or a similar administrative position
Strong track record of dependability, adaptability, and effective teamwork
Strong ability to collaborate and communicate effectively across all levels of the organization
Proficient working with computer applications including but not limited to Microsoft Office Suite, SharePoint, Egnyte, and FACTS with the ability to quickly adapt to new software and online systems
Ability to learn and navigating equipment manufacture warranty processes effectively
Proven ability to effectively manage multiple priorities, coordinate technicians, and handle administrative duties in a fast-paced, dynamic environment
Utilizes exceptional organizational skills to ensure timely and efficient completion of tasks
Operate well in high stress situations dealing with customers and emergencies
Committed to continuously developing and enhancing their skills

Responsibilities

Acting as the primary point of contact for the service department, delivering exceptional customer service through phone and email communications
Learning or honing your skills to assess situations and provide excellent service to our extensive customer base
Coordinator of the field service technicians
Liaise between ETS departments to work through service requests & inquiry
Building professional working relationships with our customer base & manufacturers
Working closely with the Service Administrator & Service Manager
Effectively prioritize service requests for customers, service account managers, and equipment sales engineers based on urgency and specific customer needs
Generate work orders in FACTS for customers requiring repair services, preventative maintenance, warranty claims, and equipment startups
Coordinate the day-to-day operations of the service technician team. This includes efficiently receiving information, scheduling, and promptly dispatching technicians for every service work order.
Regularly update and maintain service startup and preventative maintenance spreadsheets
Organize and maintain an accurate filing system in Microsoft Outlook, ensuring all emails are properly filed in their corresponding job folders, and efficiently manage work orders in SharePoint/Egnyte
Reviewing and finalizing technician field repair workorders each morning. Compile necessary information needed to provide a full update to the customer
Submitting labor warranty claims into the manufacturer's warranty portal and tracking project progress to ensure timely resolution
Coordinate & schedule follow up to workorders that require replacement parts, incomplete service, and ongoing equipment start up projects
Ordering and receiving service parts through our ETS Parts team & equipment manufactures
Collaborate with other departments to ensure seamless coordination of our service team
Provide support to the service account managers