Commercial HVAC Service Coordinator

McMillan James Equipment Company•Grapevine, TX

21h•Onsite

About The Position

As an HVAC Service Coordinator, you will be responsible for scheduling, quoting, and coordinating HVAC service and installation jobs. You will work closely with technicians, sales personnel, vendors, and customers to ensure efficient job execution and customer satisfaction. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

Strong organizational and multitasking skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to read and interpret work orders, job scopes, and technical documentation.
Proficiency in using ERP systems and scheduling software.
Problem-solving mindset with strong attention to detail.
Ability to work in a fast-paced environment while maintaining accuracy and efficiency.

Nice To Haves

Experience in HVAC service coordination, dispatching, or scheduling is preferred.
Knowledge of HVAC terminology and industry standards is a plus.

Responsibilities

Schedule and coordinate HVAC service, repair, and installation jobs to optimize efficiency
Prepare and provide accurate job quotes to customers with guidance from the service manager.
Communicate job details and schedules to technicians, ensuring they have the necessary information and resources.
Serve as the primary point of contact for customers, vendors, and suppliers regarding job status and scheduling updates.
Utilize the company’s ERP system to manage job scheduling, invoicing, and record-keeping.
Ensure compliance with service standards, company policies, and customer requirements.
Monitor job progress and address any scheduling conflicts or delays.
Coordinate with the Accounting department to confirm jobs are complete and ready for invoicing.
Support technicians by coordinating materials, permits, and any additional job requirements.
Assist in resolving customer inquiries and service-related issues in a professional manner.
Perform other administrative and operational tasks as needed.

Benefits

Health Insurance: Employer covers employee cost; dependents paid by the employee.
Vision and Dental Insurance: Employee-paid.
Basic Life Insurance: Employer-provided coverage up to $50,000.
Health Reimbursement Account (HRA): Company pays a portion of the medical deductible.
401(k) Plan: 4% employer match after 1 year.
Ancillary Insurance options: disability, critical illness, hospital indemnity, accident and more.
Paid Time Off (PTO): 15 days annually.
Holidays: 9 company-paid holidays.
Bonus: Eligibility for annual bonus.
Learning: Professional development and career growth opportunities.